Can you claim compensation if you’re a no show?

Buster2

Hopefully theoretical question. Two of our party of six were unable to make our holiday due to an injury. Holiday was booked as a package and travel agent were unable to cancel their places and advised to be a “no show”. They are providing evidence of the no show to enable a travel insurance claim. 

However… the actual outbound flight was delayed by 4.5 hours. The four on the holiday have since claimed the £520pp compensation. No intention of claiming for the two no shows, however interested to know if it is legally possible to claim? Should the insurance not pay out (which is unlikely) it would be a way to recoup some of the cost. Obviously they were not inconvenienced by the delay but they had paid for a full ticket and the travel agent is not out of pocket due to the no show. 

eskbanker

Article 3 of the regulations requires that passengers "have a confirmed reservation on the flight concerned and, except in the case of cancellation referred to in Article 5, present themselves for check-in".

maman

Out of interest (apologies to @Buster2 for the butting inl), we were no shows on a recent easyjet flight because my DH was hospitalised just before our flight.

I couldn't find a way to cancel/inform easyjet on the website and due to situation I didn't try phoning them. 

So I have no documentation of proof of not flying but GP has confirmed obviously unable to fly.

Anyone got experience of this? 🤔

mdann52

maman said:

Out of interest (apologies to @Buster2 for the butting inl), we were no shows on a recent easyjet flight because my DH was hospitalised just before our flight.

I couldn't find a way to cancel/inform easyjet on the website and due to situation I didn't try phoning them. 

So I have no documentation of proof of not flying but GP has confirmed obviously unable to fly.

Anyone got experience of this? 🤔

EasyJet will provide a "No Show" letter on request

maman

mdann52 said:

maman said:

Out of interest (apologies to @Buster2 for the butting inl), we were no shows on a recent easyjet flight because my DH was hospitalised just before our flight.

I couldn't find a way to cancel/inform easyjet on the website and due to situation I didn't try phoning them. 

So I have no documentation of proof of not flying but GP has confirmed obviously unable to fly.

Anyone got experience of this? 🤔

EasyJet will provide a "No Show" letter on request

Thanks for that. Do you know if I can request that online? 🤔

sheslookinhot

maman said:

Out of interest (apologies to @Buster2 for the butting inl), we were no shows on a recent easyjet flight because my DH was hospitalised just before our flight.

I couldn't find a way to cancel/inform easyjet on the website and due to situation I didn't try phoning them. 

So I have no documentation of proof of not flying but GP has confirmed obviously unable to fly.

Anyone got experience of this? 🤔

My current experience is that easyJet, on receipt of doctors declaration, (easyJet medical declaration form) will give you vouchers with a 12 month expiry date or you need to claim travel insurance.

sheslookinhot

maman said:

Out of interest (apologies to @Buster2 for the butting inl), we were no shows on a recent easyjet flight because my DH was hospitalised just before our flight.

I couldn't find a way to cancel/inform easyjet on the website and due to situation I didn't try phoning them. 

So I have no documentation of proof of not flying but GP has confirmed obviously unable to fly.

Anyone got experience of this? 🤔

My current experience is that easyJet, on receipt of doctors declaration, (easyJet medical declaration form) will give you vouchers with a 12 month expiry date or you need to claim travel insurance.

Grumpy_chap

Buster2 said:

Hopefully theoretical question. Two of our party of six were unable to make our holiday due to an injury. Holiday was booked as a package and travel agent were unable to cancel their places and advised to be a “no show”. They are providing evidence of the no show to enable a travel insurance claim. 

However… the actual outbound flight was delayed by 4.5 hours. The four on the holiday have since claimed the £520pp compensation. No intention of claiming for the two no shows, however interested to know if it is legally possible to claim? Should the insurance not pay out (which is unlikely) it would be a way to recoup some of the cost. Obviously they were not inconvenienced by the delay but they had paid for a full ticket and the travel agent is not out of pocket due to the no show. 

Am I missing something?  This seems an odd question to me otherwise.

The UK261 / EU261 compensation is to compensate the passenger for the inconvenience arising from the flight delay.  If the passenger was not actually going to fly for other reasons, then there has been no inconvenience arising from the flight delay.  Hence, no compensation.

The option that might be available to claim is any taxes / air passenger duty that are only payable for actually flying.

maman

Thanks for the input. I was going to claim on my insurance but possibly better to use easyjet. We've rebooked the holiday or could use voucher for a different flight. Hate bothering the GP though. 🤔