Cancelled flight, replacement flight a day early, is compensation due

DurhamGran

Two years ago my daughter and family had their holiday flight to Faro cancelled when EasyJet didn’t have enough crew (at the time it was a big problem as flights ramped up after covid). It was cancelled just a couple of days before the flight was due.

They were offered a day early or a day late or a refund. They chose a day early. This did mean quite a bit of extra costs but thought that the automatic level of compensation for the cancellation would cover it.

They put in a claim but have been refused. So they left uk 10 hours early and arrived in Portugal 10hours early. I think compensation is due but the wording for ‘earlier flight’ is a bit confusing.

Does anyone have any views? Thank you for reading.

Westin

DurhamGran said:

Two years ago my daughter and family had their holiday flight to Faro cancelled when EasyJet didn’t have enough crew (at the time it was a big problem as flights ramped up after covid). It was cancelled just a couple of days before the flight was due.

They were offered a day early or a day late or a refund. They chose a day early. This did mean quite a bit of extra costs but thought that the automatic level of compensation for the cancellation would cover it.

They put in a claim but have been refused. So they left uk 10 hours early and arrived in Portugal 10hours early. I think compensation is due but the wording for ‘earlier flight’ is a bit confusing.

Does anyone have any views? Thank you for reading.

Yes. Move on. It was two years ago.

eskbanker

DurhamGran said:

They put in a claim but have been refused.

On what specific grounds was the claim rejected?