Keep waiting or make claim?

squatman86

Hi there,

I had PCP with Black Horse and I've completed the "Make an information request" on their website (If you want to check if discretionary commission was paid on your agreement, please complete a motor commission information request.)

I've had 6 emails since I submitted the request, stating:

"
You asked us to check if there was a discretionary commission arrangement on your motor finance agreement(s). We have your request(s) and at this stage we don’t need you to do anything else.

We’ll be in touch with an update in the next 28 days. It’s taking longer than usual due to the high number of enquiries we are receiving at the moment.
"

There is another form for "Make a motor commission complaint".

Am I going to run out of time if I don't actually make a complaint and I just wait for a yes or no from the outstanding information request I've submitted?

Thank you.

Nasqueron

Please read the sticky at the top of the thread, it explains all this - all complaints are paused and complaints will not go anywhere until the FCA review has finished