UKPC ticket for parking incorrectly

upholdcontrol0308

My dad received a UKPC fine in the post for "not parked correctly" whilst visiting a well-known retailer (not sure if I'm best to not say who)

He's a blue badge holder and was in the only disabled bay available which had limited access from the passenger side of the car so he went more to the other side of the bay and as a result his driver side wheels were on the line \ into the hatched area between bays.

It seems a really unfair ticket to prey on disabled drivers with a valid blue badge so fired off the initial MSE appeal template letter as he's quite anxious about the NTK notice. Reading back the initial response we may have given away the identity of the driver by the wording of the appeal so I accept that's one less protection than the ideal scenario.

There has been no response to the (posted) appeal and now a "FINAL REMINDER" has arrived making my parents even more anxious. We've tried to contact the retailer but the manager, whilst sympathetic to the cause said they don't know who the landowner is.

Should I now go to POPLA or hold off and do something else in the meantime?

KeithP

Welcome.

Where exactly did this parking event take place?

upholdcontrol0308

KeithP said:

Welcome.

Where exactly did this parking event take place?

Greater London in the private car park of the retailer. Am I OK to say exactly where and who without jeopardising anything?

Coupon-mad

Yes. Forget Popla.

We want you to complain to the retail park's managing agents to get it cancelled. Their name is almost always at the bottom of the welcome plinth sign thingy at the entrance.

KeithP

upholdcontrol0308 said:

KeithP said:

Welcome.

Where exactly did this parking event take place?

Greater London in the private car park of the retailer. Am I OK to say exactly where and who without jeopardising anything?

Yes please tell us exactly where this parking event took place.
Have you searched the forum other incidents at this place?

upholdcontrol0308

Coupon-mad said:

Yes. Forget Popla.

We want you to complain to the retail park's managing agents to get it cancelled. Their name is almost always at the bottom of the welcome plinth sign thingy at the entrance.

Looks like a day trip is required to get some photos in that case.

In terms of the "scary red text letter" they state 14 days which I see on your newbies thread is a fairly thinly veiled threat. However just so I can try and explain it to my concerned parents are UKPC jumping the gun by sending this before they've even responded to our initial appeal?

upholdcontrol0308

KeithP said:

upholdcontrol0308 said:

KeithP said:

Welcome.

Where exactly did this parking event take place?

Greater London in the private car park of the retailer. Am I OK to say exactly where and who without jeopardising anything?

Yes please tell us exactly where this parking event took place.
Have you searched the forum other incidents at this place?

B&Q in Newbury Park (Ilford)

Yes I had a look for some relating to UKPC and disabled badges though these are probably the closest in terms of the reason for ticket. Very similar in fact with obstacles on one side of the bay being the reason for wheels on the line of the other side...

Wheels in yellow lines on disabled bay — MoneySavingExpert Forum

Claim received for "vehicle not parked correctly within the markings of the bay or space" — MoneySavingExpert Forum

KeithP

The entrance sign at B&Q Newbury Park shows...

[click on the image to go to GSV]

...that JLL - Jones Lang LaSalle - manage the site.

There have been good reports in the past about the help they give.

I can't read the phone number on that sign but if you can visit and give them a ring...

Coupon-mad

Yep.

This is what Google Streetview is for, on this forum. We weren't telling you to go back there!  You can probably Google for that phone number?

Why not email UKPC 'as Dad' - his name not yours -  and tell them that his address has changed to (YOUR ADDRESS):

appealmoreinfo@ukparkingcontrol.com

Also when he complains to JLL do it from an email account (in his name) that you check, and give YOUR email address.

Attach a copy of the Blue Badge and point out to JLL that these bays are wider as a 'reasonable adjustment' under the Equality Act 2010.  Wider for the accessibility of the user of the bay.  He needed to use the provision of the wider markings. That's not a breach!

By changing his address to yours, you will get the letters & replies and can handle the complaint.  Not him.

JLL will cancel it.

upholdcontrol0308

JLL don't seem to like telephone contact there's nothing on their website and having found a contact number for their head office the best the operator could find is a complaints email address so will use that.

A friend was nearby yesterday so got me some photos from the site

• the signage has changed and no longer has the JLL placard on the entrance, no other landowner mentioned anywhere now (checked all signs externally and inside the shop too)
• more significantly we spotted that the bay the offence was relating to only has the hatched markings on one side i.e. not enough space is provisioned on the passenger side to open the door fully due to the metal framework in the way, hence the need to park more on the right-hand side. All other bays have the appropriate spacing on both sides

Potentially it might now be owned by Aviva (this page may be old though as it doesn't mention the Lidl that's since opened on the site in place of one of the B&Q units) but will start with JLL and see what they say

Can't post the link but if you Google completelyretail Springfield Drive Ilford you'll see it

Coupon-mad

This is important for a defence, if JLL or Aviva don't react properly to his complaint:

• significantly we spotted that the bay the offence was relating to only has the hatched markings on one side i.e. not enough space is provisioned on the passenger side to open the door fully due to the metal framework in the way, hence the need to park more on the right-hand side. All other bays have the appropriate spacing on both sides