Peugeot/Stellantis claim

Weegie_girl10

I just sent off an email to Peugeot regarding finance agreements for several cars dating back to 2009. No sooner had I pressed send but a got what can only have been an automate response within the same minute  from them saying I did not qualify to claim . It said having investigated my claim but there is absolutely no way that could be the case considering the number of vehicles and the response time . Lost as to what I should do next ? 

TadleyBaggie

Well perhaps they never were involved in DCA and so are able to automate the replies as they are always the same?

Weegie_girl10

I do get that may be the case but just thought considering the amount of claims they must be receiving it is still highly unlikely they would have time to investigate this in less than a minute and respond . 

Wonka_2

TadleyBaggie said:

Well perhaps they never were involved in DCA and so are able to automate the replies as they are always the same?

Weegie_girl10 said:

I do get that may be the case but just thought considering the amount of claims they must be receiving it is still highly unlikely they would have time to investigate this in less than a minute and respond . 

As @TadleyBaggie said - if they're confident they were never involved they don't have to 'investigate' anything - hence the immediate response

dunstonh

I do get that may be the case but just thought considering the amount of claims they must be receiving it is still highly unlikely they would have time to investigate this in less than a minute and respond . 

The volume of people trying it on is not an indication that wrongdoing took place.

The majority of car loans did not have DCA.   So, if they know they don't have DCA, then it's easy for them to set up an automated system to reject any incoming claims.   No investigation is necessary.

Hoenir

Weegie_girl10 said:

I do get that may be the case but just thought considering the amount of claims they must be receiving it is still highly unlikely they would have time to investigate this in less than a minute and respond . 

DCA would have been a high level company policy. They either did or they didn't. So doesn't matter whether 10 people email in or 200,000 do. The response is always the same. Hence what you were told. 

Angela_Briggs

I've just had the same thing happen to me!  I sent off an email about 2 cars purchased in 2016 and 2019, the email was sent at 21.57.  I received an email response immediately also timed 21.57 saying they would be in contact. At 22.00 I received two separate emails both saying they had checked their records and they did not pay a discretionary commission to the dealer.  I'm just a bit dubious that a check could have been made for two separate accounts and two emails sent back in 3 minutes, and that information is correct.  My finance agreement details aren't even referred to in the emails?

Hoenir

Angela_Briggs said:

 I'm just a bit dubious that a check could have been made for two separate accounts and two emails sent back in 3 minutes, and that information is correct.  My finance agreement details aren't even referred to in the emails?

There's no need to check for something they didn't do. Not for you or anybody else. 

Nasqueron

Angela_Briggs said:

I've just had the same thing happen to me!  I sent off an email about 2 cars purchased in 2016 and 2019, the email was sent at 21.57.  I received an email response immediately also timed 21.57 saying they would be in contact. At 22.00 I received two separate emails both saying they had checked their records and they did not pay a discretionary commission to the dealer.  I'm just a bit dubious that a check could have been made for two separate accounts and two emails sent back in 3 minutes, and that information is correct.  My finance agreement details aren't even referred to in the emails?

If they didn't use it at all, there is no need to check anything, there is nothing dubious about it

It's like asking a greengrocer if they sold meat to you 10 years ago. They know they only ever sold fruit and veg so they don't need to check their records of sales, they can immediately say no.

dunstonh

  I'm just a bit dubious that a check could have been made for two separate accounts and two emails sent back in 3 minutes, and that information is correct.

Have you every heard of computers?    They can turn things around in seconds.
1 - Email into DCA complaints address
2 - Firm knows it never used DCA so computer can auto-reject saying no DCA.

Angela_Briggs

Nice people on here! It doesn't cost anything to be polite and friendly, rather then a sarky know it all!