TICKETMASTER HELP!

unluckystar54321

Has anyone ever had a refund off Ticketmaster? I had Transmt tickets for the Sunday 14 July 2024, they did not show any bar code and I was refused entry after paying £200 for 2 tickets, it was their fault as they were not activated. When I eventually had contact back from them at 8pm, the ticket bar code was working when I was back home by then with a distraught daughter! I have been told basically tough and I am not getting any refund!! 

heatherw_01

Have you waited until now to ask about a refund from them?

The support page says this about no barcodes:

My barcodes aren’t available, and my event isn’t on the list of delayed events

We’d recommend that you try accessing your tickets through both the app and your account on our website. If you still can’t see the barcodes, please try clearing your browser data, or use an alternative browser.

If you’ve tried all of these steps and you’ve still been unable to access your barcodes – and your event doesn’t appear on our list of eTicket/Mobile ticket events – contact Fan Support.

They also state this about refunds:

Can I have a refund or exchange?

We can only offer refunds or exchanges if an event has been cancelled or rescheduled. 

You would have to ask them about a refund, but they do have a live chat for immediate support rather than just email, so they may just say that you should have tried to use live chat to get immediate support.

Refund information.

Hope you get it sorted.