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fedupofhiding
Posts: 3 Newbie
Hi - I used Martin’s email in February for a car I bought in September 2017 and recently sent a follow up email, but haven’t had an acknowledgment to either. Any advice?
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"As a result, the FCA now plans to set out its findings by the end of May 2025 – so that's when we should find out whether those who've made complaints are due any money back.
Firms have also now been given until at least 4 December 2025 to give you a final response if you've made or make a complaint. The FCA says this allows time for it to confirm how firms will start providing redress to customers if it decides they need to. However, if the regulator decides that firms don't need to pay out, it could ask firms to start dealing with complaints again as normal."
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