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Blackhorse car finsnce

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I've been in touch with blackhorse  and put a complaint  in,they've come back to say they can't locate the agreement,I don't have the agreement  anymore  as I sold the car in may 2021.I have proof from bank statements  that my payments were paid to blackhorse, also I have an Expeian credit file which shows I had a car finance agreement  with blackhorse, van anyone  advise me what to do next

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  • dunstonh
    dunstonh Posts: 119,680 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
     advise me what to do next
    Wait until after the FCA publish their report in 2025.   There will be instructions in that in how to deal with archived data.



    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • DullGreyGuy
    DullGreyGuy Posts: 18,613 Forumite
    10,000 Posts Second Anniversary Name Dropper
    6inarow said:
    I've been in touch with blackhorse  and put a complaint  in,they've come back to say they can't locate the agreement,I don't have the agreement  anymore  as I sold the car in may 2021.I have proof from bank statements  that my payments were paid to blackhorse, also I have an Expeian credit file which shows I had a car finance agreement  with blackhorse, van anyone  advise me what to do next
    When did the agreement come to an end? Most companies will be keeping records for 6 years or so after this date. 

    Can you still see the DD payments on your bank statement? Checked if the DD reference helps?
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