Purple Bricks' Lifetime Guarantee

RHemmings

If this was an assets sale, and the contracts have not been transferred over, then the offer of six months might actually be reasonable. 

However, I would guess that the most important asset of Purple Bricks that Strike obtained was the name. If that is the case, then they probably don't want a whole lot of bad publicity besmirching their name. And hence @Abermale's suggestion is probably worth a go. Good companies will want to preserve their name. But, it might be the case that the current company has no legal obligation to do anything at all. In which case the offer of six months may be reasonable. 

silvercar

How did you pay? If by credit card the CC company is jointly liable, so it may be worth contacting them.

jellyslice

My problem with PB is not quite in line with others posted, but I'm new to this forum and would welcome advice.
I engaged PB to sell a house in March 23 - not knowing of the imminent sale to Strike.
They failed to sell and after the required 11 months, I paid their fee of around £ 2000, and put the house with a local agent, who sold it in September.
I have today received a demand for £8,247.00, because apparently they 'introduced' the eventual buyer to the property!
I'm at a loss as to how this could have been avoided or could be relevant!
Any advice would be very welcome, but I , like most of you, would say 'Don't go within a million miles of this company!'

eddddy

jellyslice said:

My problem with PB is not quite in line with others posted, but I'm new to this forum and would welcome advice.
I engaged PB to sell a house in March 23 - not knowing of the imminent sale to Strike.
They failed to sell and after the required 11 months, I paid their fee of around £ 2000, and put the house with a local agent, who sold it in September.
I have today received a demand for £8,247.00, because apparently they 'introduced' the eventual buyer to the property!
I'm at a loss as to how this could have been avoided or could be relevant!
Any advice would be very welcome, but I , like most of you, would say 'Don't go within a million miles of this company!'

This is such a complex question, it's probably better to start a new thread and ask it again.

Otherwise it will end up with a muddle of comments about your situation and Peachannon's situation.

Grizebeck

Tell them you will defend any claim in the county court

seekingsolution

Hi
We have similar issue with Purplebricks, given 6 months to sell else we loose our payment of £2800plus. The main reason to choose Purplebricks was no fixed time period to sell and we can stay in the adverts until the property is sold without any time restrictions. Now they are arguing no such agreements like this and I have not provided with any signed contracts or no proof of this lifetime sale period. It was clearly covered by sales representative and management team
How to solve this issue? Anyone won against them?