RWG bundle... 1st of month or when sending the bundle code?

TMSG

I've so far not used any additional bundles over the bundle I have with RWG but I'm now going to France/Spain for a good while and will need some more data than my current bundle provides. So I am planning to get a second bundle with the data allowance I need... but the RWG website seems to say that bundles do run from the 1st of each month and I'd need the new bundle from mid August or so. So will I lose a half month or can I just text the bundle code when I need the additional data? Thanks!

alanjones60

Just text the bundle code you want,on the day you need it,and it starts then for a month.
I use the 30 day add on when i go abroad,as it cancels itself on the 30th day

Ardo

alanjones60 said:

Just text the bundle code you want,on the day you need it,and it starts then for a month.
I use the 30 day add on when i go abroad,as it cancels itself on the 30th day

I am on one of the original ukrwg1 (free 100 texts/mins and 750MB data) plans.

If I text for a monthly bundle do I get my original free plan back after 30 days?

alanjones60

Im on that free bundle as well.
It runs along side of any other bundle you have.
That free bundle is always there, until you want to cancel it.

Ardo

Good info Alan. Thanks very much.

TMSG

Thanks @alanjones60 for that. I'll give it a try and hope that this works better than their email "support" which never was great but now resembles a black hole (not to mention their super-basic website).

And while I'm at it: has anyone found a way to find out what's left from the active bundle(s) while abroad? In UK it's "info <bundlecode>" to 669 but abroad?

alanjones60

You have to use good old e mail,or their support page,but as you know they not good at replying.

TMSG

Yeah, expected that. While I appreciate their low prices and bundle offers (and some of their creative ideas ie the multi-network SIMs), there are massive holes in their support offers. If they can automate 669 as they do, why can't they put up a page on their website to show the bundle state for a given account? The website has always been bare-bones but over time and with a growing number of customers you'd think they could've invested some time and effort to put up something that would a) help customers and b) lighten their support load.