Bar stools from IKEA, my rights??

PHK

powerful_Rogue said:

RefluentBeans said:

forgotmyname said:

If finding out that the items were incorrectly assembled is a burden, how much of a burdeb is a court case?

Correct that you don't need an expert but what will be their evidence when they simply say the fixings were
overtightened?

Like I said - it’s the probability the court will look at. 

It’s just a commonly quoted thing that everyone claims on this board that you need a report. After 6 months it is on the consumer to evidence that the product is faulty but like I said - that could be just bringing in photos of the faulty product or the product itself. 

If in this case the OP used a screwdriver (not drill or electric screwdriver) and followed the instructions; I would still say the product is faulty even if the OP did ‘overtighten’ the screws. If it is possible to over tighten the screws to the point where the product begins to fail, and you expect an average consumer to put the product together it should be robust enough for a consumer to do that. I personally wouldn’t know when the screw is firmly in and over tightened. When the screw stops turning easily is when I stop. 

Ikea instructions are known for the simplicity - it means if the product is that sensitive to a bit of over tightening I would still say it’s faulty. 

Would I have to consult with an instruction expert to see if the instructions are also faulty? Or would the evidence of the instructions not being suitable be enough? Or would I need to commission a PhD student to do a sociological study to determine if the average person would over tighten the product? 

I totally disagree with this post. I can't see what good bringing in photos or the faulty product would do. The crucial bit of information is why it is faulty and what caused that fault.

On the balance of probabilities, Ikea saying that the fault as occured due to the screw being over tightened, I believe would be enough for Ikea to win without any further evidence from the OP.

I agree with you. Without evidence the OP would not be able to counter a misuse/abuse/accident defence. Especially as they can quite the actual return rate. 

However, the good thing is that when you make a claim you are told to list the evidence to back up your case. 

It’s not at all like the handbag example, for a start the OP has had the stools considerably longer than a day. 

forgotmyname

RefluentBeans said:

I buy a Luis Vuitton bag - 6months 1 day after purchase the zip breaks. Am I expected to go to a tailors to exercised my rights? That seem to be the opposite of what the protections are in place for.

If the bag was self assembly and they said your poor quality thread and sewing skills caused the failure then yes a 2nd opinion and report maybe needed.