Vauxhall Finance Taken Over By Stellantis

JC980552

I have enquired to Vauxhall Finance regarding discretionary commission. They have since been taken over by Stellantis who are claiming I do not have any previous finance agreements with them following "an extensive investigation". Has anybody had a similar problem or have any advice on what the best course of action would be here?

Hoenir

As with the answers to the numerous other threads on the topic. Wait until the full investigation has been conducted. 

dunstonh

JC980552 said:

I have enquired to Vauxhall Finance regarding discretionary commission. They have since been taken over by Stellantis who are claiming I do not have any previous finance agreements with them following "an extensive investigation". Has anybody had a similar problem or have any advice on what the best course of action would be here?

The best course of action is waiting until the FCA completes the review.   It has already stated that the Data Protection Act is causing problems with its own review, and it will almost certainly address that in its report.

What normally happens is that the new firm takes on the existing customers (those with finance outstanding) and handles new lending but doesn't take the records on those that had repaid their debts.   So, the response is not unexpected but until the FCA publish their report, you just wait.