Direct debit can't process.(switch offer)

[Deleted User]

eskbanker said:

[Deleted User] said:

Both DD were last taken on the 4/7/24

Your donation history extract suggests otherwise and so if the payment was in the process of going through at the same time that the charity was notified of the switch, this may have caused them some confusion.

The 4/7/24 was taken from the nationwide  app when l looked up the DD history, and now I've got different dates off the email.
Well hopefully  the switch guarantee  will sort it all out by Monday  evening.
Thank you for replying. 

35har1old

Phoenix72 said:

As long as they show as 'live' DD''s on the new account it doesn't matter if they are actually taken from the new account.

Some banks don't show DD until after the first payment.
In my switch the first payment was taken but the second wasn’t 

eskbanker

[Deleted User] said:

eskbanker said:

[Deleted User] said:

Both DD were last taken on the 4/7/24

Your donation history extract suggests otherwise and so if the payment was in the process of going through at the same time that the charity was notified of the switch, this may have caused them some confusion.

The 4/7/24 was taken from the nationwide  app when l looked up the DD history, and now I've got different dates off the email.
Well hopefully  the switch guarantee  will sort it all out by Monday  evening.
Thank you for replying. 

I'm not convinced that the switch guarantee will sort this out - it simply guarantees that the new bank will honour a payment request from payees with DD mandates on the switched account, but it can't force these companies to make those requests, so if the charity has decided that "they can't no longer proceed  with my DD" then the ball is in the charity's court on this, rather than either bank.

[Deleted User]

eskbanker said:

[Deleted User] said:

eskbanker said:

[Deleted User] said:

Both DD were last taken on the 4/7/24

Your donation history extract suggests otherwise and so if the payment was in the process of going through at the same time that the charity was notified of the switch, this may have caused them some confusion.

The 4/7/24 was taken from the nationwide  app when l looked up the DD history, and now I've got different dates off the email.
Well hopefully  the switch guarantee  will sort it all out by Monday  evening.
Thank you for replying. 

I'm not convinced that the switch guarantee will sort this out - it simply guarantees that the new bank will honour a payment request from payees with DD mandates on the switched account, but it can't force these companies to make those requests, so if the charity has decided that "they can't no longer proceed  with my DD" then the ball is in the charity's court on this, rather than either bank.

OK, well can't contact them now, because lines are closed over weekend.
I always thought  that any issue with payments  were covered  by the Switch guarantee  but obviously not.

eskbanker

[Deleted User] said:

eskbanker said:

[Deleted User] said:

eskbanker said:

[Deleted User] said:

Both DD were last taken on the 4/7/24

Your donation history extract suggests otherwise and so if the payment was in the process of going through at the same time that the charity was notified of the switch, this may have caused them some confusion.

The 4/7/24 was taken from the nationwide  app when l looked up the DD history, and now I've got different dates off the email.
Well hopefully  the switch guarantee  will sort it all out by Monday  evening.
Thank you for replying. 

I'm not convinced that the switch guarantee will sort this out - it simply guarantees that the new bank will honour a payment request from payees with DD mandates on the switched account, but it can't force these companies to make those requests, so if the charity has decided that "they can't no longer proceed  with my DD" then the ball is in the charity's court on this, rather than either bank.

OK, well can't contact them now, because lines are closed over weekend.
I always thought  that any issue with payments  were covered  by the Switch guarantee  but obviously not.

The switch guarantee covers a variety of issues but can't be as open-ended as covering any issue, so if your issue is up to the charity to resolve then the bank can't reasonably be held liable.

https://www.currentaccountswitch.co.uk/media/h1rpe0ky/currentaccountswitchguarantee.pdf

What exactly has the charity said in its message to you that implies that the bank can resolve it?

[Deleted User]

eskbanker said:

[Deleted User] said:

eskbanker said:

[Deleted User] said:

eskbanker said:

[Deleted User] said:

Both DD were last taken on the 4/7/24

Your donation history extract suggests otherwise and so if the payment was in the process of going through at the same time that the charity was notified of the switch, this may have caused them some confusion.

The 4/7/24 was taken from the nationwide  app when l looked up the DD history, and now I've got different dates off the email.
Well hopefully  the switch guarantee  will sort it all out by Monday  evening.
Thank you for replying. 

I'm not convinced that the switch guarantee will sort this out - it simply guarantees that the new bank will honour a payment request from payees with DD mandates on the switched account, but it can't force these companies to make those requests, so if the charity has decided that "they can't no longer proceed  with my DD" then the ball is in the charity's court on this, rather than either bank.

OK, well can't contact them now, because lines are closed over weekend.
I always thought  that any issue with payments  were covered  by the Switch guarantee  but obviously not.

The switch guarantee covers a variety of issues but can't be as open-ended as covering any issue, so if your issue is up to the charity to resolve then the bank can't reasonably be held liable.

https://www.currentaccountswitch.co.uk/media/h1rpe0ky/currentaccountswitchguarantee.pdf

What exactly has the charity said in its message to you that implies that the bank can resolve it?

The charity hasn't said anything to implie that the bank can resolve my issue. 
I just had a email off them saying they can't proceed  with taking a DD payment  because their information need to be updated before they can continue.
Thank you for all the information.

[Deleted User]

UPDATE.
I've had the switch completed  yesterday, and the monies transferred over to my FD account. 

Looking at the direct debit/standing order section, there are two  separate DD  present, but one shows up three times with free different  ref numbers and one once. Both DD say no payment taken??

eskbanker

[Deleted User] said:

UPDATE.
I've had the switch completed  yesterday, and the monies transferred over to my FD account. 

Looking at the direct debit/standing order section, there are two  separate DD  present, but one shows up three times with free different  ref numbers and one once. Both DD say no payment taken??

Meaning no payment taken since the switch presumably, so that would be what I'd expect to see, assuming there were two DD mandates on your old account.  Not sure about the triplicated one though, but as long as only one payment is taken from those next time round it shouldn't really matter and you can then remove the redundant ones....

[Deleted User]

eskbanker said:

[Deleted User] said:

UPDATE.
I've had the switch completed  yesterday, and the monies transferred over to my FD account. 

Looking at the direct debit/standing order section, there are two  separate DD  present, but one shows up three times with free different  ref numbers and one once. Both DD say no payment taken??

This means no payment taken since the switch presumably, so that would be what I'd expect to see, assuming there were two DD mandates on your old account.  Not sure about the triplicated one though, but as long as only one payment is taken from those next time round it shouldn't really matter and you can then remove the redundant ones....

Had another email of the charity replying  to my query  why they couldn't proceed with my DD.
They suggested  contacting  First Direct. 
I did just that earlier, and the guy couldn't understand  why it was triple either.
Was put through  to the switch team, and the lady said l would get the switching bonus before or on the 20th, we will see.
I've updated my DD with the charity, so hopefully, they can take their donation on the 2nd now.
And I've deleted the triple DD....phew!

[Deleted User]

UPDATE 

I've received  the switch cash offer yesterday.