Direct debit can't process.(switch offer)

[Deleted User]

Hello.
Ive just received  a email form one of my charity DD saying that they can't no longer proceed  with my DD.

I'm currently  in the process of a switch offer from nationwide to first direct which is due to be completed  on monday 29th July.

The 2 DD were original set up on virgin which l switched to Nationwide and now First Direct.
Both DD were last taken on the 4/7/24

Ive not really got any time now to do much about the issue 😕.

As anybody else had a issues  like this that hopefully  will sort itself out when the switch is completed??

eskbanker

The charity will have been notified by your new bank that your account is being switched, and this will have advised them to update their records to collect the payment from the new account instead.  Some organisations do seem to struggle with this for whatever reason, so perhaps worth contacting them to ask why they feel they can't collect it from your new account?

Phoenix72

As long as they show as 'live' DD''s on the new account it doesn't matter if they are actually taken from the new account.

WillPS

Phoenix72 said:

As long as they show as 'live' DD''s on the new account it doesn't matter if they are actually taken from the new account.

It shouldn't matter, you're right - I have had an incident where I know the DD was set up (in advance of switch) but hadn't been taken, and the account provider (Nationwide I think) tried to wriggle out of paying on the grounds it wasn't transferred; since then I've resolved to make sure at least one DD payment goes through so I can point to an old account statement to say it was there - whenever a DD transferred as part of the switch is mandated as part of the switch bonus.

[Deleted User]

eskbanker said:

The charity will have been notified by your new bank that your account is being switched, and this will have advised them to update their records to collect the payment from the new account instead.  Some organisations do seem to struggle with this for whatever reason, so perhaps worth contacting them to ask why they feel they can't collect it from your new account?

OK, thank you.

I did send a email asking if the switch was "blocking" but haven't had a reply  yet.

[Deleted User]

Phoenix72 said:

As long as they show as 'live' DD''s on the new account it doesn't matter if they are actually taken from the new account.

OK. Thank you. 

[Deleted User]

WillPS said:

Phoenix72 said:

As long as they show as 'live' DD''s on the new account it doesn't matter if they are actually taken from the new account.

It shouldn't matter, you're right - I have had an incident where I know the DD was set up (in advance of switch) but hadn't been taken, and the account provider (Nationwide I think) tried to wriggle out of paying on the grounds it wasn't transferred; since then I've resolved to make sure at least one DD payment goes through so I can point to an old account statement to say it was there - whenever a DD transferred as part of the switch is mandated as part of the switch bonus.

Thank you.

[Deleted User]

Just had another email of my DD charity and the account  number is showing as virgin ?
The nationwide  app shows my DD as gone through.
I'm even more confused  now.

WillPS

[Deleted User] said:

Just had another email of my DD charity and the account  number is showing as virgin ?
The nationwide  app shows my DD as gone through.
I'm even more confused  now.

I suspect you've confounded your charity's system by serially switching the same original mandate. So long as only one payment has been taken, I wouldn't worry about it.

eskbanker

[Deleted User] said:

Both DD were last taken on the 4/7/24

Your donation history extract suggests otherwise and so if the payment was in the process of going through at the same time that the charity was notified of the switch, this may have caused them some confusion.

[Deleted User]

WillPS said:

[Deleted User] said:

Just had another email of my DD charity and the account  number is showing as virgin ?
The nationwide  app shows my DD as gone through.
I'm even more confused  now.

I suspect you've confounded your charity's system by serially switching the same original mandate. So long as only one payment has been taken, I wouldn't worry about it.

I'm confounded  by it!
I'll  just have to wait and see now on monday  to see what's what.
Well least l got a regular saver account  out of it.