Hartwell Fiance response letter

Dinovino

Good morning 

First time here Hello to all

I sent my claim letter yesterday to Hartwell and had a reply yesterday to my surprise!! 
I'm a bit confused by their reply 

Hartwell Finance is authorised and regulated by the Financial Conduct Authority. 

 

The finance proposal with your details was received by us from a broker with whom the dealer from which you purchased your vehicle had a commercial arrangement.   Normally we are not party to the agreement that the dealer had with that broker and whether a discretionary commission scheme was in place.  Those brokers that have responded to our own enquiries have indicated that the dealer did not have an opportunity to influence the rate of interest charged.  If we find any incidences where this is not the case then we will examine customers affected in accordance with the FCA report that we expect to be issued before September.  To be certain of the nature of the arrangement you would need to contact the dealer directly and they will investigate and respond accordingly. 

 

As the FCA is now reviewing historical motor finance commission arrangements and sales practices it is possible that the dealer won’t respond until the outcome is known.

 

You should consider this our final response in relation to this matter. However, should you remain dissatisfied with this response then you have the right to refer this to the Financial Ombudsman Service free of charge for consideration within 15 months of the date of this letter. All the information on how to do this is listed on the FOS website at this address.

Any help would be much appreciated 

Thank you in advance 

Dinovino

I thought it was the company who you paid the the loan back to..not the dealer
 
Sorry forgot to add that snippet

Nasqueron

They have effectively said that the firms they deal with didn't use DCA but if they find any that did, they will investigate.

Wait until the FCA review finishes, nothing will happen before that

dunstonh

I thought it was the company who you paid the the loan back to..not the dealer

Instead of using in-house (i.e. own brand) finance, the dealer asked a broker to do it.   It's a different way of doing the finance, and with independent brokers, they shop around to get the best deal.

The lender won't know the relationship between the dealer and the lender.  So, it cannot answer their relationship.  They can only answer on the relationship between the broker and the lender and they have confirmed there was no DCA there.

The ones where there are issues are mostly own brand/white labelled finance.

As they have no DCA, they have closed the complaint.