Does this sound like mis-selling a car?

Herzlos

They would (should) have done the due dilligence when buying it and it shouldn't have become approved/assured if the warranty was voided due to servicing. Your paperwork somewhere should hopefully mention the warranty/status.
Did they give you a print out of the service history?

mamabuddah

Herzlos said:

They would (should) have done the due dilligence when buying it and it shouldn't have become approved/assured if the warranty was voided due to servicing. Your paperwork somewhere should hopefully mention the warranty/status.
Did they give you a print out of the service history?

No printout of service history, was purchased during covid, when I couldn’t visit the dealership, which was about 70 miles away…no reference was made re: previous service history, just it would be serviced before delivery to me.

Mention of warranty was over the phone in discussion with salesman, my reason for buying a KIA. Discussion was re: balance of warranty and how to keep warranty intact i.e. warranty would be in place until Nov 2025 if I followed the service plan.

born_again

mamabuddah said:

born_again said:

mamabuddah said:

Lorian said:

And how late was it in terms of mileage or age.

1st service was 4k miles late (1 month) I wasn’t made aware of this, dealership sold the car with 7 year warranty intact…my reason for buying.

Common thing to happen.
Sales people never look at servicing books to check details like this.

How old & what miles did the car have?

As Kia dealers run to types of 2nd hand sales.

Assured which just gives you the balance of the warranty subject to servicing being within Kia schedules

Approved Kia Approved Used cars are less than 20 months old, have covered less than 20,000 miles – and still in prime condition.
Approved come with a FULL NEW 7 year Warranty from the date of your purchase. So previous servicing history makes no difference.

https://www.kia.com/uk/used-cars/about-approved-used-cars/


So dig out the paperwork & check.👍

I think it was “Assured” as the salesman said, balance of 7 year warranty providing servicing was carried out as per KIA t&cs (on time, within mileage constraints and by a KIA dealer) which I proceeded to do after purchase…the problem appears to have been the first service (outside parameters) which I was not aware of…I had no way to know this…but salesman sold me the car on the understanding there was a balance of the 7 year warranty.

So if it was assured, then they are correct. Balance of warranty is void on items that are part of the 1st service that is missed.
Sadly you should have checked pre purchase, especially if sales person said " balance of 7 year warranty providing servicing was carried out as per KIA t&cs"
To me that inplies they knew about the missed service. Or they would have simply said. It has the balance of the 7 year warranty.

What has it been declined on?

mamabuddah

born_again said:

mamabuddah said:

born_again said:

mamabuddah said:

Lorian said:

And how late was it in terms of mileage or age.

1st service was 4k miles late (1 month) I wasn’t made aware of this, dealership sold the car with 7 year warranty intact…my reason for buying.

Common thing to happen.
Sales people never look at servicing books to check details like this.

How old & what miles did the car have?

As Kia dealers run to types of 2nd hand sales.

Assured which just gives you the balance of the warranty subject to servicing being within Kia schedules

Approved Kia Approved Used cars are less than 20 months old, have covered less than 20,000 miles – and still in prime condition.
Approved come with a FULL NEW 7 year Warranty from the date of your purchase. So previous servicing history makes no difference.

https://www.kia.com/uk/used-cars/about-approved-used-cars/


So dig out the paperwork & check.👍

I think it was “Assured” as the salesman said, balance of 7 year warranty providing servicing was carried out as per KIA t&cs (on time, within mileage constraints and by a KIA dealer) which I proceeded to do after purchase…the problem appears to have been the first service (outside parameters) which I was not aware of…I had no way to know this…but salesman sold me the car on the understanding there was a balance of the 7 year warranty.

So if it was assured, then they are correct. Balance of warranty is void on items that are part of the 1st service that is missed.
Sadly you should have checked pre purchase, especially if sales person said " balance of 7 year warranty providing servicing was carried out as per KIA t&cs"
To me that inplies they knew about the missed service. Or they would have simply said. It has the balance of the 7 year warranty.

What has it been declined on?

Declined on failed turbo.

Salesman said car had balance of 7 year warranty and if I kept to the servicing schedule I was covered under the warranty…had I been told car did not have any warranty, I wouldn’t have purchased it.

Grumpy_chap

Would a failed turbo be covered under the 7-year warranty if it were not for the missed service?

facade

Grumpy_chap said:

Would a failed turbo be covered under the 7-year warranty if it were not for the missed service?

It should be. There are the usual get-outs for expected wear in proportion to mileage covered, but a turbo ought to last the 100,000 miles of the warranty.

Likely they are saying that it was caused by an initial lack of lubrication due to massively exceeding the first service interval- you can't prove that it wasn't. (Some diesels are 12500 mile services, so an extra 4000 is more than 30% over, if it is 20,000 mile services it is 20% over).

born_again

I'm guessing this is a gen 4 Sportage.
So is petrol engine & has a 10K or 12 months service schedule.

https://www.kia.com/content/dam/kwcms/kme/uk/en/assets/static/owners/service-maintenance/Kia_UK_Service_Intervals.pdf

TBH, unless Op has a recording of the salesperson saying it has a warranty, or a written statement by dealer on warranty, then it is word against word.

mamabuddah

born_again said:

I'm guessing this is a gen 4 Sportage.
So is petrol engine & has a 10K or 12 months service schedule.

https://www.kia.com/content/dam/kwcms/kme/uk/en/assets/static/owners/service-maintenance/Kia_UK_Service_Intervals.pdf

TBH, unless Op has a recording of the salesperson saying it has a warranty, or a written statement by dealer on warranty, then it is word against word.

I record all my phone calls…I’ll post a transcript. 👍😫