We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
BMW Finance - agreement 2012 out of time?
Options
claire776
Posts: 1 Newbie
I have received a Final Response from BMW stating that my complaint is outside of the limitation period because “you were notified prior to entering into the Agreement that commission might be paid to the dealer”. They have provided no evidence for this, and even if that were true is it reasonable to have expected a consumer to have investigated how the commission worked? I am not sure of what to do next as they state my only option is to go to the Ombudsman. Has anyone else had this experience please?
0
Comments
-
I have received a Final Response from BMW stating that my complaint is outside of the limitation period because “you were notified prior to entering into the Agreement that commission might be paid to the dealer”.have you provided evidence to them that it wasn't disclosed?
They have provided no evidence for this, and even if that were true is it reasonable to have expected a consumer to have investigated how the commission worked?
It sounds like you have made a complaint about commission disclosure rather than DCA (or that they have interpreted your complaint as commission disclosure). Their answer is solely focusing on commission disclosure and you haven't said a thing about DCA.I am not sure of what to do next as they state my only option is to go to the Ombudsman. Has anyone else had this experience please?Most people are complaining about DCA and not about disclosure.
I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0 -
I used the MSE template to enquire about car finance reclaim a few months ago. I have since been emailed by Harcus Parker asking me to sign a letter confirming that I want them to continue? Is this a scam, should I wait for BMW to reply or have Harcus Parker taken over the complaint? I am a little confused.0
-
Are you sure you used the MSE site vs google and first link?Clang1964 said:I used the MSE template to enquire about car finance reclaim a few months ago. I have since been emailed by Harcus Parker asking me to sign a letter confirming that I want them to continue? Is this a scam, should I wait for BMW to reply or have Harcus Parker taken over the complaint? I am a little confused.
There is nothing to proceed with - if you genuinely complained to BMW they will be on hold until the FCA review is done. MSE does not use third parties to process complaintsSam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.2K Banking & Borrowing
- 253.2K Reduce Debt & Boost Income
- 453.7K Spending & Discounts
- 244.2K Work, Benefits & Business
- 599.3K Mortgages, Homes & Bills
- 177K Life & Family
- 257.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards