Santander pcp claim

Evening all, I sent off 3 claims to Santander about 2-3 weeks ago. They haven’t acknowledged my email. Is this typical or should they have done so by now? 

Comments

  • dunstonh
    dunstonh Posts: 119,157 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Its typical.  The complaints process on DCA has been suspended pending the FCA report.

    Some firms are acknowledging and then sticking your enquiry on a pile with the rest whilst others are going straight to sticking it on a pile.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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