Delivery Driver Pallet has damaged driveway

Rem0rtg4ge

PHK said:

To an outside observer, it does look like the OP is trying to get a new drive. 

As things have gotten off on the wrong foot, I would get quotes for CLEANING if the drive from a drive cleaning company. Then submit them to the supplier requesting the middle quote be paid. 

Sorry should have been more clear…the initial claims person from the company suggested a new drive would be the way forward as from their experience it wouldn’t ever match again. I’ve not asked for that!

Rem0rtg4ge

Aylesbury_Duck said:

Exodi said:

Rem0rtg4ge said:

they’re ignoring me.

<snip>

The whole drive will need re-laying.

Not really a suprise if that's what you're expecting!

Have you tried pressure washing it off yourself?

I agree.  Going in on the basis that the whole drive needs relaying has probably meant they're not taking you seriously.

As advised above, you need to get a proper assessment of what's needed, get some quotes and go back to the retailer to ask them to fund the remedial work.

Sorry should have been more clear…the initial claims person from the company suggested a new drive would be the way forward as from their experience it wouldn’t ever match again. I’ve not asked for that!

Aylesbury_Duck

Rem0rtg4ge said:

Aylesbury_Duck said:

Exodi said:

Rem0rtg4ge said:

they’re ignoring me.

<snip>

The whole drive will need re-laying.

Not really a suprise if that's what you're expecting!

Have you tried pressure washing it off yourself?

I agree.  Going in on the basis that the whole drive needs relaying has probably meant they're not taking you seriously.

As advised above, you need to get a proper assessment of what's needed, get some quotes and go back to the retailer to ask them to fund the remedial work.

Sorry should have been more clear…the initial claims person from the company suggested a new drive would be the way forward as from their experience it wouldn’t ever match again. I’ve not asked for that!

Was this "initial claims person" a representative of the retailer?  You only have a contract with the retailer, and if they've passed it down a chain of some sort, it might get complicated.  I'd get in touch with the retailer formally, by email or letter, asking them for an appropriate resolution.  It's up to them how they achieve it.  I don't think "matching" comes into it, because presumably whatever treatment/cleaning is applied, they'd just apply it to the whole drive so everything looks the same in the end.

Rem0rtg4ge

Aylesbury_Duck said:

Rem0rtg4ge said:

Aylesbury_Duck said:

Exodi said:

Rem0rtg4ge said:

they’re ignoring me.

<snip>

The whole drive will need re-laying.

Not really a suprise if that's what you're expecting!

Have you tried pressure washing it off yourself?

I agree.  Going in on the basis that the whole drive needs relaying has probably meant they're not taking you seriously.

As advised above, you need to get a proper assessment of what's needed, get some quotes and go back to the retailer to ask them to fund the remedial work.

Sorry should have been more clear…the initial claims person from the company suggested a new drive would be the way forward as from their experience it wouldn’t ever match again. I’ve not asked for that!

Was this "initial claims person" a representative of the retailer?  You only have a contract with the retailer, and if they've passed it down a chain of some sort, it might get complicated.  I'd get in touch with the retailer formally, by email or letter, asking them for an appropriate resolution.  It's up to them how they achieve it.  I don't think "matching" comes into it, because presumably whatever treatment/cleaning is applied, they'd just apply it to the whole drive so everything looks the same in the end.

No, they were the Transport Claims Manager for the delivery company that made the delivery.  I've sent the photos to a driveway cleaning specialist who have said that will not clean up.  I will call the retailer now.  Thanks for your help.

sheramber

Rem0rtg4ge said:

Aylesbury_Duck said:

Rem0rtg4ge said:

Aylesbury_Duck said:

Exodi said:

Rem0rtg4ge said:

they’re ignoring me.

<snip>

The whole drive will need re-laying.

Not really a suprise if that's what you're expecting!

Have you tried pressure washing it off yourself?

I agree.  Going in on the basis that the whole drive needs relaying has probably meant they're not taking you seriously.

As advised above, you need to get a proper assessment of what's needed, get some quotes and go back to the retailer to ask them to fund the remedial work.

Sorry should have been more clear…the initial claims person from the company suggested a new drive would be the way forward as from their experience it wouldn’t ever match again. I’ve not asked for that!

Was this "initial claims person" a representative of the retailer?  You only have a contract with the retailer, and if they've passed it down a chain of some sort, it might get complicated.  I'd get in touch with the retailer formally, by email or letter, asking them for an appropriate resolution.  It's up to them how they achieve it.  I don't think "matching" comes into it, because presumably whatever treatment/cleaning is applied, they'd just apply it to the whole drive so everything looks the same in the end.

No, they were the Transport Claims Manager for the delivery company that made the delivery.  I've sent the photos to a driveway cleaning specialist who have said that will not clean up.  I will call the retailer now.  Thanks for your help.

So thye have stated it needs a new drive - paid for  by somebody other then them, presumably.

saajan_12

Rem0rtg4ge said:

Aylesbury_Duck said:

Exodi said:

Rem0rtg4ge said:

they’re ignoring me.

<snip>

The whole drive will need re-laying.

Not really a suprise if that's what you're expecting!

Have you tried pressure washing it off yourself?

I agree.  Going in on the basis that the whole drive needs relaying has probably meant they're not taking you seriously.

As advised above, you need to get a proper assessment of what's needed, get some quotes and go back to the retailer to ask them to fund the remedial work.

Sorry should have been more clear…the initial claims person from the company suggested a new drive would be the way forward as from their experience it wouldn’t ever match again. I’ve not asked for that!

You don't need to reply the same to each person. 

Have the delivery company agreed to actually pay that suggested way forward? (they aren't liable to you but might be anticipating the retailer to claim off them and are shortcutting the process) 

Or are they just musing what someone else should pay? ie useless drivel.