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TSB branch won't accept postal orders

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We have a club (business) account with TSB but when we tried to deposit a crossed PO which is made out in our club name at the local branch they said they don't accept them. Can they legally refuse to accept them? Should we try again using a TSB bank envelope and pay it in at the post office?
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Comments

  • WillPS
    WillPS Posts: 5,128 Forumite
    Part of the Furniture 1,000 Posts Newshound! Name Dropper
    edited 20 July 2024 at 3:56PM
    I thought only the Post Office could redeem them? I'd certainly be heading to the Post Office to do it if I were you.
  • beardiedog
    beardiedog Posts: 666 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    No, you can only pay crossed ones into a bank account.
  • sheramber
    sheramber Posts: 22,439 Forumite
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    Try  contacting  TSB through facebook and ask if they accept them.

    Sometimes branch staff haven't seen one and don't know what to do with one.
  • Miles86
    Miles86 Posts: 47 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    sheramber said:
    Try  contacting  TSB through facebook and ask if they accept them.

    Sometimes branch staff haven't seen one and don't know what to do with one.

    This.

    Historically Postal Orders were an entirely separate payment method. However they are now a subset of cheques.

    Do TSB allow cheques to be paid in online? If so you may find it perfectly acceptable to them via this method, or of course via another branch.
  • beardiedog
    beardiedog Posts: 666 Forumite
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    edited 21 July 2024 at 12:28AM
    Miles86 said:
    sheramber said:
    Try  contacting  TSB through facebook and ask if they accept them.

    Sometimes branch staff haven't seen one and don't know what to do with one.

    This.

    Historically Postal Orders were an entirely separate payment method. However they are now a subset of cheques.
    Do TSB allow cheques to be paid in online? If so you may find it perfectly acceptable to them via this method, or of course via another branch.

    Unfortunately, our treasurer is strictly old-school and won't entertain online banking, so that option is out.
    TSB has closed many of its branches around here and the next nearest is a 20 mile round trip.
    I'll contact TSB and ask them and, if they do accept them, I'll pay it in at the post office using a TSB envelope.
    Otherwise, I don't know...
  • Rob5342
    Rob5342 Posts: 2,419 Forumite
    1,000 Posts Third Anniversary Name Dropper
    edited 21 July 2024 at 8:13AM
    They are making things incredibly difficult for themselves if they won't adopt something that's been around for over quarter of a century.

    It wouldn't surprise me if it was just a clueless employee, I'd imagine that paying in a postal order is a very rare occurence these days so maybe they have never even seen a postal order before. I'd try phoning a couple of other branches and see what they say, maybe ones in large towns that would be more likely to have dealt with postal orders.
  • sausage_time
    sausage_time Posts: 1,465 Ambassador
    Tenth Anniversary 1,000 Posts Name Dropper Photogenic
    Rob5342 said:
    They are making things incredibly difficult for themselves if they won't adopt something that's been around for over quarter of a century.

    Over 140 years according to https://www.postalmuseum.org/blog/140-years-of-postal-orders/
    I’m a Forum Ambassador and I support the Forum Team on the Credit CardsSavings & investments, and Budgeting & Bank Accounts boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.
    All views are my own and not the official line of MoneySavingExpert.
  • northwalesd
    northwalesd Posts: 1,316 Forumite
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    Rob5342 said:
    They are making things incredibly difficult for themselves if they won't adopt something that's been around for over quarter of a century.

    Over 140 years according to https://www.postalmuseum.org/blog/140-years-of-postal-orders/
    I read that as the treasurer not entertaining online banking, not TSB not accepting postal orders.
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