TSB branch won't accept postal orders

beardiedog

We have a club (business) account with TSB but when we tried to deposit a crossed PO which is made out in our club name at the local branch they said they don't accept them. Can they legally refuse to accept them? Should we try again using a TSB bank envelope and pay it in at the post office?

WillPS

I thought only the Post Office could redeem them? I'd certainly be heading to the Post Office to do it if I were you.

beardiedog

No, you can only pay crossed ones into a bank account.

Olinda99

try the postal order help centre

https://www.postoffice.co.uk/help-support/postal-orders#:~:text=If a branch refuses to,It fails our validation checks

sheramber

Try  contacting  TSB through facebook and ask if they accept them.

Sometimes branch staff haven't seen one and don't know what to do with one.

HillStreetBlues

https://www.tsb.co.uk/business/accounts/compare-business-tariffs.html

Miles86

sheramber said:

Try  contacting  TSB through facebook and ask if they accept them.

Sometimes branch staff haven't seen one and don't know what to do with one.

This.

Historically Postal Orders were an entirely separate payment method. However they are now a subset of cheques.

Do TSB allow cheques to be paid in online? If so you may find it perfectly acceptable to them via this method, or of course via another branch.

beardiedog

Miles86 said:

sheramber said:

Try  contacting  TSB through facebook and ask if they accept them.

Sometimes branch staff haven't seen one and don't know what to do with one.

This.

Historically Postal Orders were an entirely separate payment method. However they are now a subset of cheques.

Do TSB allow cheques to be paid in online? If so you may find it perfectly acceptable to them via this method, or of course via another branch.

Unfortunately, our treasurer is strictly old-school and won't entertain online banking, so that option is out.

TSB has closed many of its branches around here and the next nearest is a 20 mile round trip.

I'll contact TSB and ask them and, if they do accept them, I'll pay it in at the post office using a TSB envelope.

Otherwise, I don't know...

Rob5342

They are making things incredibly difficult for themselves if they won't adopt something that's been around for over quarter of a century.

It wouldn't surprise me if it was just a clueless employee, I'd imagine that paying in a postal order is a very rare occurence these days so maybe they have never even seen a postal order before. I'd try phoning a couple of other branches and see what they say, maybe ones in large towns that would be more likely to have dealt with postal orders.

sausage_time

Rob5342 said:

They are making things incredibly difficult for themselves if they won't adopt something that's been around for over quarter of a century.

Over 140 years according to https://www.postalmuseum.org/blog/140-years-of-postal-orders/

northwalesd

sausage_time said:

Rob5342 said:

They are making things incredibly difficult for themselves if they won't adopt something that's been around for over quarter of a century.

Over 140 years according to https://www.postalmuseum.org/blog/140-years-of-postal-orders/

I read that as the treasurer not entertaining online banking, not TSB not accepting postal orders.