Easyjet E261 advice please

bagand96

NoodleDoodleMan said:

I emailed the Civil Aviation Authority - they can't take up individual cases and advised me to contact the Alternative Dispute Resolution organisation, having firstly challenged Easyjet and then after I've received a response to that from the airline.

Your options are:

- Aviation ADR (free to you)
- Small Claims Court (you'd have to pay the court fee which you'd get back if you win)
- NWNF Solicitor or claims management company (free upfront - in exchange for a hefty chunk of your compensation if successful)

In either ADR or court easyJet would be required to provide evidence to asert their position of ATC delays. 

Obviously the threat of court action can make airlines change their mind. 

Your case doesn't seem clear cut, from the information upthread it looks entirely possible that ATC delays accumulated to push the crew beyond legal hours and/or the aircraft beyond Schipol night curfew.

NoodleDoodleMan

Thanks for that.

I think ADR is the best way forward, the amount of compensation, if awarded, is not megabucks - €500 or £440, so the other two options are hardly worth the candle.

I reckon you are right on the ATC and/or night curfew at AMS aspects - watch this space. 

eskbanker

NoodleDoodleMan said:

I emailed the Civil Aviation Authority - they can't take up individual cases and advised me to contact the Alternative Dispute Resolution organisation, having firstly challenged Easyjet and then after I've received a response to that from the airline.

Yes, the CAA PACT team can take up airline disputes, but not where there's a nominated ADR provider, so, since EasyJet work with AviationADR, you need to escalate to them, after receiving EasyJet's final response:

Notice of your rights in case of flight delays, cancellations and denied boarding | easyJet