Car Insurance cancelled - GoSkippy / Somerset Bridge Ltd

Essex_Jim

My daughter recently taken out a car insurance policy with GoSkippy, paid upfront for the year. The policy started on 11/07/2024 and was purchased on 20/06/2024. She received an email today,  from ‘Somerset bridge Ltd.’ with an attached cancellation letter stating ‘I am writing with reference to your GoSkippy Car insurance policy, Underwritten by Watford Insurance Company (Europe) Limited and Administered by Somerset Bridge Ltd.

I can confirm that your insurance policy, reference ***, has been cancelled as of 16/07/2024 at 3:10pm.

This action has been taken as it has come to our attention that you have failed to disclose a previous policy cancellation.’ 

She has never had a policy cancelled before, having 4 years of no claims.

GoSkippy say we need to contact ‘Somerset Bridge’  but these don’t have a phone number, they seem to be based in Gibraltar and are only contactable via a complaints email address. The automated reply to the complaint email said I can expect to hear back in 3day-8weeks. There is no mention of a refund, how can I initiate this? How do I find out if she has  in fact had a policy cancelled and determine more detailed reasons around the previous policy cancellation?

Anyone experienced anything like this or can offer any advice?

Peter999_2

You can phone them on 0344 7765725.

Essex_Jim

Peter999_2 said:

You can phone them on 0344 7765725.

Tried that number. This is for GoSkippy. They said they couldn't help and gave the email address for complaints@Somerset Bridge. Who said they would reply between 3 days to 8 weeks!

cw8825

Essex_Jim said:

My daughter recently taken out a car insurance policy with GoSkippy, paid upfront for the year. The policy started on 11/07/2024 and was purchased on 20/06/2024. She received an email today,  from ‘Somerset bridge Ltd.’ with an attached cancellation letter stating ‘I am writing with reference to your GoSkippy Car insurance policy, Underwritten by Watford Insurance Company (Europe) Limited and Administered by Somerset Bridge Ltd.

I can confirm that your insurance policy, reference ***, has been cancelled as of 16/07/2024 at 3:10pm.

This action has been taken as it has come to our attention that you have failed to disclose a previous policy cancellation.’ 

She has never had a policy cancelled before, having 4 years of no claims.

GoSkippy say we need to contact ‘Somerset Bridge’  but these don’t have a phone number, they seem to be based in Gibraltar and are only contactable via a complaints email address. The automated reply to the complaint email said I can expect to hear back in 3day-8weeks. There is no mention of a refund, how can I initiate this? How do I find out if she has  in fact had a policy cancelled and determine more detailed reasons around the previous policy cancellation?

Anyone experienced anything like this or can offer any advice?

From past experience of it has come direct from Somerset bridge. It is likely she has had a previous policy with them that they cancelled. 

Did they not give 7 days notice?

elsien

Surely she’d  know if she’d had a policy cancelled? If only because it would have impacted on all her insurance since then? 

Arunmor

Not particularly relevant to your case but might give you some hints.

https://www.financial-ombudsman.org.uk/decision/DRN-4533713.pdf

Have you tried this number :- 0344 840 9500

Essex_Jim

cw8825 said:

Essex_Jim said:

My daughter recently taken out a car insurance policy with GoSkippy, paid upfront for the year. The policy started on 11/07/2024 and was purchased on 20/06/2024. She received an email today,  from ‘Somerset bridge Ltd.’ with an attached cancellation letter stating ‘I am writing with reference to your GoSkippy Car insurance policy, Underwritten by Watford Insurance Company (Europe) Limited and Administered by Somerset Bridge Ltd.

I can confirm that your insurance policy, reference ***, has been cancelled as of 16/07/2024 at 3:10pm.

This action has been taken as it has come to our attention that you have failed to disclose a previous policy cancellation.’ 

She has never had a policy cancelled before, having 4 years of no claims.

GoSkippy say we need to contact ‘Somerset Bridge’  but these don’t have a phone number, they seem to be based in Gibraltar and are only contactable via a complaints email address. The automated reply to the complaint email said I can expect to hear back in 3day-8weeks. There is no mention of a refund, how can I initiate this? How do I find out if she has  in fact had a policy cancelled and determine more detailed reasons around the previous policy cancellation?

Anyone experienced anything like this or can offer any advice?

From past experience of it has come direct from Somerset bridge. It is likely she has had a previous policy with them that they cancelled. 

Did they not give 7 days notice?

No notice. Email received today stating it would be cancelled with immediate effect

Essex_Jim

elsien said:

Surely she’d  know if she’d had a policy cancelled? If only because it would have impacted on all her insurance since then? 

Nothing she can remember?

DullGreyGuy

https://register.fca.org.uk/s/firm?id=001b000003hfq9SAAQ

The above is the FCA register details of the administrator with a complaint telephone number of 0344 7768 334

Go Skippy is a trading name of Somerset Bridge Insurance Services Ltd so they are the sister organisation to Somerset Bridge Ltd

cw8825

Essex_Jim said:

elsien said:

Surely she’d  know if she’d had a policy cancelled? If only because it would have impacted on all her insurance since then? 

Nothing she can remember?

Something about her matches a previous cancelled policy

she needs to contact them to get the reasons. Or at least give you the permission to discuss her policy

could it be a policy from more than 4 years ago?

Essex_Jim

cw8825 said:

Essex_Jim said:

elsien said:

Surely she’d  know if she’d had a policy cancelled? If only because it would have impacted on all her insurance since then? 

Nothing she can remember?

Something about her matches a previous cancelled policy

she needs to contact them to get the reasons. Or at least give you the permission to discuss her policy

could it be a policy from more than 4 years ago?

Digging further, she had a policy with GoSkippy which she cancelled (Not GoSkippy) as she went to work aboard. This was five years ago. Maybe this has been recorded incorrectly?

For sure she continues to pursue GoSkippy.

Is there not a central database for all this information that we can ask someone to checkout?