Natwest credit card application failure

tomxlisa

A family member has just been accepted for the natwest credit card so I thought I’d give the eligibility checker a try on there website and see what my chances are but all I keep getting once I’ve put my address details in is (we can’t continue with your application online) would this be because a family member in the same household has a application open with them, I wouldn’t of thought so as I’m a completely different person and name, anyone else run into this issue?. 

Nasqueron

It's nothing to do with your relative, credit records are individual, not tied to an address.

Either their system is a problem or you failed some ID check or similar. Are you on the electoral register? Lived at that address long time? Do you have any other credit cards?

ForumUser7

I got that online, then it worked through the app. Not sure if you can go through the app as a new customer though.

tomxlisa

Nasqueron said:

It's nothing to do with your relative, credit records are individual, not tied to an address.

Either their system is a problem or you failed some ID check or similar. Are you on the electoral register? Lived at that address long time? Do you have any other credit cards?

It’s worked before perfectly in the past and yes to living here long enough and the electoral roll, and yes I have other credit cards but that hasn’t stopped it in the past, looks like it maybe a system fault as the other poster has had the same problem. 

tomxlisa

ForumUser7 said:

I got that online, then it worked through the app. Not sure if you can go through the app as a new customer though.

Well I’m glad it isn’t just me then so maybe it’s a problem with there website or something, and I don’t think you can go through the app as a new customer. 

tomxlisa

Anyone else had this same issue, I called them up and the guy on the phone tried doing the same check while I was on the call and he got an error but not the same one so he’s gonna report it to the technical department, hopefully be fixed at some point but he couldn’t say when and just said to keep trying. 

maxximus75

That isssue has been happening for a few months now.

It's a bit hit and miss.

Sometimes it's the web browser you are using.

tomxlisa

Just tried several browsers on my phone as well as clearing data and still continue to get the same error for me, strange. 

JonnyKebab99

Oddly enough, I came on to ask about NatWest 

Looking for a balance transfer card, the eligibility checker on here said 0%, Clearscore said pre approved. If I go through the clearscore am I effectively messing myself up for future credit as I'll potentially be declined?

maxximus75

tomxlisa said:

Just tried several browsers on my phone as well as clearing data and still continue to get the same error for me, strange. 

Do you hae a PC you could try?

I just did the eligibility checker on my laptop anbd it worked fine.

When I tried on my mobile, I got similar to you.

maxximus75

JonnyKebab99 said:

Oddly enough, I came on to ask about NatWest 

Looking for a balance transfer card, the eligibility checker on here said 0%, Clearscore said pre approved. If I go through the clearscore am I effectively messing myself up for future credit as I'll potentially be declined?

The only way to really know is to complete the elgibility checker on Natwest website.  It will do a soft search and give you an indicative credit limit.

Remember, as for any pre-approved application, you can still be declined on final lender checks so nothing is guaranteed.

Also, if you get declined, that doesnt mess yourself up for future credit.