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Retailer lying about returned item
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Exactly! If someone in their depot has stolen it, how can I prove that? I did everything right, I have the tracking showing it was delivered to the correct address and the weight is clearly stated on it.0
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Veritas_Lux said:They can't have lost it though as they are admitting that they received the 30ml body spray. This was a free gift with the item which I also returned. It was returned in the same box. They are claiming that the rest of the contents of the parcel weren't there, i.e. the expensive item.Veritas_Lux said:I'm hoping that PayPal realise that a 30ml body spray doesn't weigh 1.49kg.Veritas_Lux said:Royal Mail tracking shows the GPS data for the package which matches the return address. They also provided a photo of the delivered package. The issue is that other than the weight, I have no proof of what was in the box.
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The box is in a pile with other boxes. My box is sitting on the top of the pile. It doesn't look to have been tampered with or damaged.0
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MattMattMattUK said:Veritas_Lux said:They can't have lost it though as they are admitting that they received the 30ml body spray. This was a free gift with the item which I also returned. It was returned in the same box. They are claiming that the rest of the contents of the parcel weren't there, i.e. the expensive item.
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noitsnotme said:MattMattMattUK said:Veritas_Lux said:They can't have lost it though as they are admitting that they received the 30ml body spray. This was a free gift with the item which I also returned. It was returned in the same box. They are claiming that the rest of the contents of the parcel weren't there, i.e. the expensive item.
*I have that with pretty much every courier at some point0 -
MattMattMattUK said:noitsnotme said:MattMattMattUK said:Veritas_Lux said:They can't have lost it though as they are admitting that they received the 30ml body spray. This was a free gift with the item which I also returned. It was returned in the same box. They are claiming that the rest of the contents of the parcel weren't there, i.e. the expensive item.
*I have that with pretty much every courier at some point0 -
I guess all I can do at this point is wait for PayPal decision. I just wanted to know what my other options were if they find in the retailers favour. I will take this as far as I can because I know what I returned. I am not in the habit of committing fraud. For all I know someone in their own depot has taken the item, but I have no way of proving that. Or they've lost the item in the depot after the box was opened. Again, I can't prove that.
The problem is, Royal Mail arent going to be interested because as far as they are concerned the package was delivered.
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MattMattMattUK said:As pointed out previously, all a label saying 1.49kg indicates is that a label for 1.49kg was purchased, not that 1.49kg was actually sent, or delivered.
Royal Mail treat SD very well, I'd be surprised if it was tampered with, not impossible but again we are talking balance of probability here.
OP was there a photo on the parcel on the tracking?In the game of chess you can never let your adversary see your pieces3 -
Yes there is a photo of the parcel as well as the signed tracking. It's in a pile with other returns, sitting on top.
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And yes it was returned via the post office and weighed.1
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