Lost personal details

Numbersup

Not quite sure   what to do about this in the way of protecting us from any  possible fraud.   To transfer   my OH 's matured    ISA  from Virgin to  new BS    , I needed to send  a cert copy of POA ,  application form for new  BS  POA registration  ,  cert copy of mine and OH's passports,  bank details  for withdrawals  +  id's showing our addresses  .     Sent  tracked  special delivery  guaranteed by 1pm next day.   Checked, delivered  7am next day , correct address and a photo of my letter on a white desk  , signed for by  just a surname and a squiggle signature. 

  Never had a problem before , and usually get a letter /email within  a week saying  BS has had a formal  request for transfer to them etc. . After nearly a week, nothing , so  rang  new BS  and basically  they cant find any trace of  the letter ,  but will  look into it and get back to me.  3dys  , nothing,  I rang again monday gone .   Advisor  took  the details all over again plus a screen shot of the Royal mail  tracking   and was  sending to HO for advice  -  would get back to me - thats 2 days ago and again  , nothing yet. ( Maybe Im being a bit impatient  here but Id have expected to be kept in touch  quite fast. )

So in the meanwhile,   basically  Ive no idea who could be  in possession  of  pretty much all our personal details. How much longer should I give the BS  to keep investigating  before chasing again? Should I be immediately  doing anything  to protect us from copies of our  passports and banks  being  misused or are just copies not that  serious ?  Should I just start from scratch again in the meanwhile  getting the   ISA  transferred  elsewhere  as its  £45k ish earning precisely  zero now its matured  , or should I   start  pressuring the new BS  for  information because altogether  thats  5 days theyve known  the letter is missing. 

xylophone

Telephone again and make sure that an official complaint is recorded.

Emphasise (politely) that as you sent special delivery and have proof of receipt. you regard them as responsible for the security of your documents.

Numbersup

xylophone said:

Telephone again and make sure that an official complaint is recorded.

Emphasise (politely) that as you sent special delivery and have proof of receipt. you regard them as responsible for the security of your documents.

Thanks  Ill do that first thing tomorrow  , just worried I should be doing more to protect myself in meanwhile. 

born_again

Proof of receipt to business like this are not signed by them, they are bulk signed by the post office. Or no work would get done in post dept or the post office while each item was signed for.
Add in that in many cases, items are scanned onto systems & can take a few days to show on internal systems.

They will also be in touch once they have something to tell you. 

Numbersup

Thanks but its been over a week since the signature , so should be traceable by now  surely  .