Deposit deduction for cleaning new oven. Place unclean on arrival

flamingo_123

I have some quite specific points that I’m arguing with our letting agent about. 

When we moved into our (privately renter) flat it was really dirty despite the fact we’d requested a professional clean in our offer. I’m talking hair shavings on the floor, cat hair, bits of food in the fridge, greasy oven etc. We complained and sent pictures. It also states in the check in report (carried out a week before our arrival) that the place was not clean. They apologised but didn’t do anything. Almost a year into our tenancy the oven packed in and after two months they finally agreed to replace it. On check out they agreed we wouldn’t have to pay for a professional clean because of the state we found it in. However now they’re charging us to clean the oven because the new oven negates the fact that we had a dirty oven when we moved in. I appreciate the old oven is gone but it feels a bit unfair for us to pay for cleaning just because they carried out a necessary oven replacement. We have left the whole place cleaner than we found it although admittedly we didn’t do a thorough clean of the oven. Thoughts?

propertyrental

The landlord provided you with a new oven that was (presumably) clean.

You should leave the property with a clean oven.

The rest of the property can be left in a 'dirty' condition since all parties, and the check-in inventory, appear to agree the property was dirty at tenancy start.

flamingo_123

Hmm ok. Do they not technically owe us a clean, including oven cleaning service because they never gave it to us and it was a condition of our offer? I don’t see why we have to bare extra costs because our oven broke. If it’s really as you say I’ll have to accept it I suppose but this definitely doesn’t seem fair to me.

Mr.Generous

Just clean it with a pack from Home Bargains or similar, cost about £3 and a bit of effort. Well worth it to get full deposit back. Check in photo's / inventory will be superceded by new clean oven provided.

BarelySentientAI

flamingo_123 said:

Do they not technically owe us a clean, including oven cleaning service because they never gave it to us and it was a condition of our offer? 

No, because you accepted the fact that it hadn't been cleaned when you moved in - effectively agreeing a different offer.

flamingo_123

BarelySentientAI said:

flamingo_123 said:

Do they not technically owe us a clean, including oven cleaning service because they never gave it to us and it was a condition of our offer? 

No, because you accepted the fact that it hadn't been cleaned when you moved in - effectively agreeing a different offer.

Well not exactly, we sent photos and complained but they wouldn’t send another cleaner. I’m not sure what we were supposed to do after that 

flamingo_123

Mr.Generous said:

Just clean it with a pack from Home Bargains or similar, cost about £3 and a bit of effort. Well worth it to get full deposit back. Check in photo's / inventory will be superceded by new clean oven provided.

That last part is the technical part I was looking for. However it still seems wrong that we should be out of pocket when we haven’t done anything wrong. All seemingly because we were nice enough not take further action against them for not having the flat cleaned. Landlord always getting away with doing really mean and nasty stuff on technicality I guess 

sammyjammy

flamingo_123 said:

Mr.Generous said:

Just clean it with a pack from Home Bargains or similar, cost about £3 and a bit of effort. Well worth it to get full deposit back. Check in photo's / inventory will be superceded by new clean oven provided.

That last part is the technical part I was looking for. However it still seems wrong that we should be out of pocket when we haven’t done anything wrong. All seemingly because we were nice enough not take further action against them for not having the flat cleaned. Landlord always getting away with doing really mean and nasty stuff on technicality I guess 

None of that is anything to do with the fact you were provided a new oven and have failed to return it clean.

flamingo_123

sammyjammy said:

flamingo_123 said:

Mr.Generous said:

Just clean it with a pack from Home Bargains or similar, cost about £3 and a bit of effort. Well worth it to get full deposit back. Check in photo's / inventory will be superceded by new clean oven provided.

That last part is the technical part I was looking for. However it still seems wrong that we should be out of pocket when we haven’t done anything wrong. All seemingly because we were nice enough not take further action against them for not having the flat cleaned. Landlord always getting away with doing really mean and nasty stuff on technicality I guess 

None of that is anything to do with the fact you were provided a new oven and have failed to return it clean.

Legally maybe not, but ethically it’s disgusting because they know what they’ve cost us 

Hoenir

flamingo_123 said:

sammyjammy said:

flamingo_123 said:

Mr.Generous said:

Just clean it with a pack from Home Bargains or similar, cost about £3 and a bit of effort. Well worth it to get full deposit back. Check in photo's / inventory will be superceded by new clean oven provided.

That last part is the technical part I was looking for. However it still seems wrong that we should be out of pocket when we haven’t done anything wrong. All seemingly because we were nice enough not take further action against them for not having the flat cleaned. Landlord always getting away with doing really mean and nasty stuff on technicality I guess 

None of that is anything to do with the fact you were provided a new oven and have failed to return it clean.

Legally maybe not, but ethically it’s disgusting because they know what they’ve cost us 

That's business nothing personal. 

flamingo_123

Hoenir said:

flamingo_123 said:

sammyjammy said:

flamingo_123 said:

Mr.Generous said:

Just clean it with a pack from Home Bargains or similar, cost about £3 and a bit of effort. Well worth it to get full deposit back. Check in photo's / inventory will be superceded by new clean oven provided.

That last part is the technical part I was looking for. However it still seems wrong that we should be out of pocket when we haven’t done anything wrong. All seemingly because we were nice enough not take further action against them for not having the flat cleaned. Landlord always getting away with doing really mean and nasty stuff on technicality I guess 

None of that is anything to do with the fact you were provided a new oven and have failed to return it clean.

Legally maybe not, but ethically it’s disgusting because they know what they’ve cost us 

That's business nothing personal. 

Yes but I stand by what I said