Car Hire company cancelled my booking

Karolka

Was wondering what are my rights when a car hire company (Vip-cars) has cancelled our booking in Croatia "due to the high season". They offered an alternative for £100 more. We paid deposit on a credit card. The t&cs on their website only state terms of customer's cancellation not on their part.. Appreciate any help..

Mark_d

VIP-cars are just a broker aren't they?  So it would have been the car hire company that cancelled the booking

Hoenir

If We Make Changes to Your Booking

Sometimes your car rental supplier or we can make changes to your rental booking, in such cases; we will advise or inform you as soon as possible. If any such changes are not acceptable by you, you will be refunded the deposit amount made at VIP Cars. However, in any such situation, we hold no extra liability in terms of any direct or indirect loss suffered by you as a consequence of such changes.

VIP Cars reserves the right to terminate the contract at any point of time by duly informing the customer along with the reason which can be, but not limited to, technical / system error or due to any unforeseen circumstances.

Karolka

yes, they are brokers, and they said  "the car that you requested is not available with the Rental company due to the high season"

Mark_d

It's instances such as this that put me off using brokers.  I find it so much easier dealing with companies directly when it comes to resolving issues.  For car hire I tend to go with Hertz but I do check other large companies to make sure the Hertz prices are reasonable.

Karolka

The funny thing is the car is still available now on their website at the price we booked 

Hoenir

Karolka said:

The funny thing is the car is still available now on their website at the price we booked 

Little point in creating conspiracy theories.  

Flugelhorn

Karolka said:

The funny thing is the car is still available now on their website at the price we booked 

anyone who tries to book it would probably get the same message you did