Mercedes cannot find my records

gemini8650

I bought a Mercedes C180 reg no KW08 VDR in May 2009 from Mercedes Epsom Branch on HP but sold it in 2017.

I contacted Mercedes to check if a discretionary commission arrangement was made between a broker and Mercedes at the time.

I have been informed that they can't trace my records.

What do I do? I bought the car in 2009. I don't have any proof of details about the car apart from the registration number, make and model & colour of the car.

Any help would be much appreciated.

Thank you

MattMattMattUK

gemini8650 said:

I bought a Mercedes C180 reg no KW08 VDR in May 2009 from Mercedes Epsom Branch on HP but sold it in 2017.

I contacted Mercedes to check if a discretionary commission arrangement was made between a broker and Mercedes at the time.

I have been informed that they can't trace my records.

What do I do? I bought the car in 2009. I don't have any proof of details about the car apart from the registration number, make and model & colour of the car.

Any help would be much appreciated.

Thank you

You wait until the FCA has finished it's investigation.

Nasqueron

gemini8650 said:

I bought a Mercedes C180 reg no  in May 2009 from Mercedes Epsom Branch on HP but sold it in 2017.

I contacted Mercedes to check if a discretionary commission arrangement was made between a broker and Mercedes at the time.

I have been informed that they can't trace my records.

What do I do? I bought the car in 2009. I don't have any proof of details about the car apart from the registration number, make and model & colour of the car.

Any help would be much appreciated.

Thank you

Many finance operations hold their data in archives after 6 years, stored by agreement number. You'd need to find the agreement number most likely, assuming they haven't deleted the data in line with GDPR. It's quite possible it was archived/deleted around 2018/19 so your best bet would be to hunt your archives, emails etc to try and find this. 

As Matt says though, nothing will happen until after the FCA review is completed (there may be no wrongdoing found and everything will be closed off) and then companies may be told to search their records or archives, or contact anyone they can find.

gemini8650

Thank you. Very helpful. Will wait for FCA review to complete.

DullGreyGuy

The FCA have already called out their investigation is being heavily impacted by the fact that finance company have followed the requirements under data protection law and deleted old agreements. They are going to have to opine on what they require companies to do where records have legitimately been deleted and if its anything but saying that without the evidence that DCA applied then there is no legitimate claim you can be fairly sure there will be legal challenge to it.