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Unable to send email to Gmail account

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  • MouldyOldDough
    MouldyOldDough Posts: 2,685 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    Prism said:
    Newcad said:
    I've just checked and it wasn't in my email portal that I had to make the change, it was in my domain portal.

    Here is the IONOS helppage about it, if your wife has a diferent domain host then they should have their  own similar helppage


    She is on TalkTalk - as am I - and I don't get any errors
    However is she using the same domain name as you when sending emails (the bit after the @). Maybe she has a different or personal domain name as her sending address.
    Yes her account is a sub account from mine

    If I was half as smart as I think I am - I'd be twice as smart as I REALLY am.
  • MouldyOldDough
    MouldyOldDough Posts: 2,685 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    Newcad said:
    i once had an email service shut down on me and lost a few years of emails.
    That's why I registered my own internet domain several years ago, I haven't put a website on it I just use it for my own email 'me@myname.uk' address. (Currently costs me £12 a year).
    It doesn't matter who I have supplying my broadband, my domain and email is mine.
    I do also have a couple of different gmails as well. (I forward those to my own so the gmails act as a cut-out and are fairly disposable if ever in a data breach).
    I was planning on doing that sometime

    If I was half as smart as I think I am - I'd be twice as smart as I REALLY am.
  • Prism
    Prism Posts: 3,847 Forumite
    Seventh Anniversary 1,000 Posts Name Dropper
    Prism said:
    Newcad said:
    I've just checked and it wasn't in my email portal that I had to make the change, it was in my domain portal.

    Here is the IONOS helppage about it, if your wife has a diferent domain host then they should have their  own similar helppage


    She is on TalkTalk - as am I - and I don't get any errors
    However is she using the same domain name as you when sending emails (the bit after the @). Maybe she has a different or personal domain name as her sending address.
    Yes her account is a sub account from mine
    That is possibly the issue then. When you say sub account what do you mean? You both have email addesses that end with talktalk.net or you are using something different?
  • MouldyOldDough
    MouldyOldDough Posts: 2,685 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    Prism said:
    Prism said:
    Newcad said:
    I've just checked and it wasn't in my email portal that I had to make the change, it was in my domain portal.

    Here is the IONOS helppage about it, if your wife has a diferent domain host then they should have their  own similar helppage


    She is on TalkTalk - as am I - and I don't get any errors
    However is she using the same domain name as you when sending emails (the bit after the @). Maybe she has a different or personal domain name as her sending address.
    Yes her account is a sub account from mine
    That is possibly the issue then. When you say sub account what do you mean? You both have email addesses that end with talktalk.net or you are using something different?

    Gotadsl.co.uk
    mine is mouldyolddough@gotadsl.co.uk
    hers is Wife@mouldyolddough.gotadsl.co.uk
    for mouldyolddough - insert real name


    If I was half as smart as I think I am - I'd be twice as smart as I REALLY am.
  • Prism
    Prism Posts: 3,847 Forumite
    Seventh Anniversary 1,000 Posts Name Dropper
    Prism said:
    Prism said:
    Newcad said:
    I've just checked and it wasn't in my email portal that I had to make the change, it was in my domain portal.

    Here is the IONOS helppage about it, if your wife has a diferent domain host then they should have their  own similar helppage


    She is on TalkTalk - as am I - and I don't get any errors
    However is she using the same domain name as you when sending emails (the bit after the @). Maybe she has a different or personal domain name as her sending address.
    Yes her account is a sub account from mine
    That is possibly the issue then. When you say sub account what do you mean? You both have email addesses that end with talktalk.net or you are using something different?

    Gotadsl.co.uk
    mine is mouldyolddough@gotadsl.co.uk
    hers is Wife@mouldyolddough.gotadsl.co.uk
    for mouldyolddough - insert real name

    There is the reason then. Your domain name gotadsl.co.uk has got the proper records in it to verify and authenticate your email to Google. This is managed by TalkTalk I assume.

    However, your wife's subdomain is custom and unknown to Google and TalkTalk, therefore the recent changes they have made for all Gmail accounts are refusing the emails. Using subdomains in general is a bit custom nowadays and there is likely nothing you can do about this except for your wife getting a new email address without the subdomain. 

    Personally I would move away from ISP based domain names to something more permanent, like gmail.com or outlook.com. But maybe thats for another day.
  • Newcad
    Newcad Posts: 1,781 Forumite
    1,000 Posts Second Anniversary Name Dropper Photogenic
    edited 12 July 2024 at 9:47AM
    Rather than "Wife@mouldyolddough.gotadsl.co.uk" you could simply set up an alias: "Wife@gotadsl.co.uk".
    ie So that your email address is the master mailbox address and your wife's email address is an alias for the master mailbox address.
    (Of course if you want to keep your mailboxes totally seperated then maybe not.)
    She would (should) then have the same domain settings/verifications as you.
    She would have to inform all her contacts of the change of course, and update all accounts etc. that have her current address.




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