Unable to send email to Gmail account

MouldyOldDough

Prism said:

MouldyOldDough said:

Newcad said:

I've just checked and it wasn't in my email portal that I had to make the change, it was in my domain portal.

Here is the IONOS helppage about it, if your wife has a diferent domain host then they should have their  own similar helppage

https://www.ionos.co.uk/help/domains/configuring-mail-servers-and-other-related-records/using-ionos-spf-to-improve-email-delivery/

She is on TalkTalk - as am I - and I don't get any errors

However is she using the same domain name as you when sending emails (the bit after the @). Maybe she has a different or personal domain name as her sending address.

Yes her account is a sub account from mine

MouldyOldDough

Newcad said:

i once had an email service shut down on me and lost a few years of emails.

That's why I registered my own internet domain several years ago, I haven't put a website on it I just use it for my own email 'me@myname.uk' address. (Currently costs me £12 a year).

It doesn't matter who I have supplying my broadband, my domain and email is mine.

I do also have a couple of different gmails as well. (I forward those to my own so the gmails act as a cut-out and are fairly disposable if ever in a data breach).

I was planning on doing that sometime

Prism

MouldyOldDough said:

Prism said:

MouldyOldDough said:

Newcad said:

I've just checked and it wasn't in my email portal that I had to make the change, it was in my domain portal.

Here is the IONOS helppage about it, if your wife has a diferent domain host then they should have their  own similar helppage

https://www.ionos.co.uk/help/domains/configuring-mail-servers-and-other-related-records/using-ionos-spf-to-improve-email-delivery/

She is on TalkTalk - as am I - and I don't get any errors

However is she using the same domain name as you when sending emails (the bit after the @). Maybe she has a different or personal domain name as her sending address.

Yes her account is a sub account from mine

That is possibly the issue then. When you say sub account what do you mean? You both have email addesses that end with talktalk.net or you are using something different?

MouldyOldDough

Prism said:

MouldyOldDough said:

Prism said:

MouldyOldDough said:

Newcad said:

I've just checked and it wasn't in my email portal that I had to make the change, it was in my domain portal.

Here is the IONOS helppage about it, if your wife has a diferent domain host then they should have their  own similar helppage

https://www.ionos.co.uk/help/domains/configuring-mail-servers-and-other-related-records/using-ionos-spf-to-improve-email-delivery/

She is on TalkTalk - as am I - and I don't get any errors

However is she using the same domain name as you when sending emails (the bit after the @). Maybe she has a different or personal domain name as her sending address.

Yes her account is a sub account from mine

That is possibly the issue then. When you say sub account what do you mean? You both have email addesses that end with talktalk.net or you are using something different?

Gotadsl.co.uk

mine is mouldyolddough@gotadsl.co.uk

hers is Wife@mouldyolddough.gotadsl.co.uk

for mouldyolddough - insert real name

Prism

MouldyOldDough said:

Prism said:

MouldyOldDough said:

Prism said:

MouldyOldDough said:

Newcad said:

I've just checked and it wasn't in my email portal that I had to make the change, it was in my domain portal.

Here is the IONOS helppage about it, if your wife has a diferent domain host then they should have their  own similar helppage

https://www.ionos.co.uk/help/domains/configuring-mail-servers-and-other-related-records/using-ionos-spf-to-improve-email-delivery/

She is on TalkTalk - as am I - and I don't get any errors

However is she using the same domain name as you when sending emails (the bit after the @). Maybe she has a different or personal domain name as her sending address.

Yes her account is a sub account from mine

That is possibly the issue then. When you say sub account what do you mean? You both have email addesses that end with talktalk.net or you are using something different?

Gotadsl.co.uk

mine is mouldyolddough@gotadsl.co.uk

hers is Wife@mouldyolddough.gotadsl.co.uk

for mouldyolddough - insert real name

There is the reason then. Your domain name gotadsl.co.uk has got the proper records in it to verify and authenticate your email to Google. This is managed by TalkTalk I assume.

However, your wife's subdomain is custom and unknown to Google and TalkTalk, therefore the recent changes they have made for all Gmail accounts are refusing the emails. Using subdomains in general is a bit custom nowadays and there is likely nothing you can do about this except for your wife getting a new email address without the subdomain. 

Personally I would move away from ISP based domain names to something more permanent, like gmail.com or outlook.com. But maybe thats for another day.

Newcad

Rather than "Wife@mouldyolddough.gotadsl.co.uk" you could simply set up an alias: "Wife@gotadsl.co.uk".

ie So that your email address is the master mailbox address and your wife's email address is an alias for the master mailbox address.

(Of course if you want to keep your mailboxes totally seperated then maybe not.)

She would (should) then have the same domain settings/verifications as you.

She would have to inform all her contacts of the change of course, and update all accounts etc. that have her current address.