Persist with Currys!!

Menber

Made the massive mistake of buying an integrated dishwasher from Currys, using a giftcard.

The installers damaged the dishwasher and  our kitchen units so we got the dishwasher removed with intention of having a freestanding dishwaher which will cost less but Currys will only refund the money to a giftcard which is no use to us as we have no faith in Currys and dont want to buy anything from them ever again.

Their complaints dept are useless, only sticking to a script when you actually get to speak to someone... anybody any ideas of how to get a refund from this company that means I dont have to spend money with them?

Update.....

Thankyou for the helpful responses....I'm pleased to say that after working my way through many  live chats and finally getting to talk to a series of increasingly understanding people, the unique circumstances of the situation have resulted in goodwill from the company and I am not going to be out of pocket so I have changed te title of the thread and am definitely giving them another go.

oldernonethewiser

You got the gift card refunded. 

Seems fair. 

CliveOfIndia

If you originally paid with a gift card then they're within their rights to only offer a refund via a gift card - they don't have to refund you in cash.

Clive_Woody

I don't think you've much hope of getting a cash refund from a giftcard purchase. I think you're going to have to grin and bear it, maybe ask for free extended warranty or something thrown in as a goodwill offering.

TELLIT01

Many places state they will only refund in the same way the purchase was made.  Pay cash you get cash back, pay on card and the refund is to the same card, pay on giftcard and you are refunded via giftcard.

Grenage

The money has already been spent with Currys.  You now have Currys' version of monopoly money. 

You'll only get cash if you kick up such a fuss that it's not worth their time, and you are lucky with someone who doesn't want the hassle 

HumberFlyer

 "Do not buy anything from Currys !! "......I thought about it for a millionth of a second and decided I will buy from Currys

FreeBear

HumberFlyer said:

 "Do not buy anything from Currys !! "......I thought about it for a millionth of a second and decided I will buy from Currys

If they have what I want in stock, at a price I'm willing to pay, and they can deliver for free to my door at a time of my choosing, then I might buy from Currys. But I also have a large local electrical retailer that will price match and throw in free delivery.

ThisIsWeird

Menber, you've had a bad experience, so it's understandable that you are upset. But, as you can see, over-emoting can be counterproductive.
I suspect lots of folk have had decent experiences with Currys.
All you can rightfully expect is a refund for the returned appliance, and comp for any damage to your kitchen. What are they saying about this?
Do you have LegProt on your house insurance? 

droopsnoot

CliveOfIndia said:

If you originally paid with a gift card then they're within their rights to only offer a refund via a gift card - they don't have to refund you in cash.

Exactly, I think it's a money-laundering thing. Buy a stolen giftcard in the pub for half price, buy a new TV with it, send it back for a refund and pick cash, instant profit. Similar to why credit card purchases usually need to be refunded onto the same card that was used to make the purchase.

Not suggesting that's what the OP has done, just to be clear, just considering their reason for not refunding differently.

Menber

Grenage said:

The money has already been spent with Currys.  You now have Currys' version of monopoly money. 

You'll only get cash if you kick up such a fuss that it's not worth their time, and you are lucky with someone who doesn't want the hassle 

The situation has been resolved thankfully, they could see that this was a very unusual situation