Flight cancellation query

MrChips

Thanks for all the previous help with this.  My friend got home eventually, albeit significantly delayed and frazzled by the experience.  After getting Turkish Airlines involved at a relatively senior level, they managed to get her on a Turkish Airlines flight instead leaving Heathrow late Tuesday morning (about 40 hours late) and she got home to Moscow late Tuesday evening rather than Sunday evening as planned.

She's now in contact with AJet about compensation.  Apparently they have offered her a 400 EURO voucher (which apparently can be redeemed for cash, although it's not clear how).  She isn't entirely happy with this and is trying to work out what her rights are (and I'm trying to assist).

I'm struggling to work out how the flight delay compensation works when there is a connecting flight involved.  Does this count as one delayed flight or two?  If the former, when determining distance, is it the straight line distance from London to Moscow, or the aggregate of the distances from London to Ankara and Ankara to Moscow (or should it be Istanbul instead as that's where she eventually transited instead?  Probably doesn't make too much difference).

As well as the trouble and stress she was put to, she missed 2 days of work (which will be unpaid).  Not sure if she incurred any additional expenses during the 40 hour delay (she managed to get from Stansted to Heathrow after persuading a National Express coach driver to take her for free - not sure if she got lucky or that's normal in the circumstances).

Would really appreciate some input from anyone who knows what she is entitled to so I can help her.

Thanks!

mdann52

For the purposes of  UK261, the itinerary is taken at a whole, so it will be the final arrival time in Moscow that counts for delay purposes.

Cancellation works slightly differently, but for a delay you can't claim a payment for each leg

MrChips

Thank you.  And would the distance be the aggregate of the two flights, or the straight line distance?  Turkey is a bit of a detour when travelling from London to Moscow so if straight line distance it's about 2500km and if you add the two journeys together it's about 4500 km.

mdann52

MrChips said:

Thank you.  And would the distance be the aggregate of the two flights, or the straight line distance?  Turkey is a bit of a detour when travelling from London to Moscow so if straight line distance it's about 2500km and if you add the two journeys together it's about 4500 km.

Bossen and others v Brussels Airlines says it's calculated using the "great circle" method from the origin to the final destination