Severn Trent damaged our garden and haven’t fixed

Ciaoadios

Hi all, Severn Trent had a pipe going through our garden that collapsed and so they had to fix in August 2023, however 2/3 garden is still unusable due to them not completing all the work. 

The original issue  led to them digging a 4 metre deep hole in the garden and ripping up 2/3 turf in the garden. Those works took place from Aug - Dec 2023 and they said they’d replace the grass in April. 

Cut to 3 months later and it still hasn’t been done. Making 2/3 of our little garden unusable. I’ve been emailing and calling them and they keep apologising and say will chase. But still no progress. Any advice on another approach. It’s a long drawn out process and I just want my garden back! Wondering if anyone has any wisdom around this or other approaches? 

Albermarle

Probably better to repost here for more targeted answers as there a lot of threads about disputes etc 

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Green_hopeful

Make a complaint and keep going with it. Hopefully once in the complaint process they will focus. 

carly

Do they have a "twitter "   ( " X "  ) presence?   I often find that  question posed publicly brings quick results.

Hoenir

Will they reimburse you if you have works done ?