BA Cancellations

Yvette2505

Can anyone tell me, if BA cancels my flight (which it keeps doing) am I entitled to compensation for hotel that I booked the night before an early flight and/or any cost for onward travel? For example where BA cancelled our flights from Spain to Gatwick and booked us on another that returned to London City instead. Our car was parked at Gatwick and it cost us nearly £150 to get from LCT to LGW but can we claim this back from BA? One time is fair enough but this keeps happening and I feel we have no rights as loyal customers of BA! 

mdann52

Yvette2505 said:

Can anyone tell me, if BA cancels my flight (which it keeps doing) am I entitled to compensation for hotel that I booked the night before an early flight and/or any cost for onward travel? 

Potentially, however this come down to the reason for the delay. It would require a claim under the Montreal Convention, which is far from straightforward.

Yvette2505 said:

Our car was parked at Gatwick and it cost us nearly £150 to get from LCT to LGW but can we claim this back from BA? 

Yes, BA are required to reimburse travel. They are only required to reimburse the cost of travelling by public transport normally, not taxi (given LGW and LCY are connected by rail), however if this is impractical, BA are usually pretty good at paying for taxis.

This is unless they provided transport free of charge to your origin (such as a coach), when they would not have to pay if you chose not to take it.

This is all under Article 9 of UK261, if you want to quote the legislation at them!

bagand96

Yvette2505 said:

 One time is fair enough but this keeps happening and I feel we have no rights as loyal customers of BA! 

Theres a simple answer to that question. If a company kept letting me down by not delivering the service then I wouldn't be a customer anymore! 

Voyager2002

mdann52 said:

Yvette2505 said:

Our car was parked at Gatwick and it cost us nearly £150 to get from LCT to LGW but can we claim this back from BA? 

Yes, BA are required to reimburse travel. They are only required to reimburse the cost of travelling by public transport normally, not taxi (given LGW and LCY are connected by rail), however if this is impractical, BA are usually pretty good at paying for taxis.

This is unless they provided transport free of charge to your origin (such as a coach), when they would not have to pay if you chose not to take it.

This is all under Article 9 of UK261, if you want to quote the legislation at them!

Can you confirm this please? I understood that when a city is served by multiple airports (as London is), they were only required to provide transport to one of those airports.

Hoenir

Yvette2505 said:

 One time is fair enough but this keeps happening and I feel we have no rights as loyal customers of BA! 

BA cannot control wider events. There's little slack in airport capacity and available air space. When something unexpected occurs the consequences ripple far and wide. 

eskbanker

Voyager2002 said:

mdann52 said:

Yvette2505 said:

Our car was parked at Gatwick and it cost us nearly £150 to get from LCT to LGW but can we claim this back from BA? 

Yes, BA are required to reimburse travel. They are only required to reimburse the cost of travelling by public transport normally, not taxi (given LGW and LCY are connected by rail), however if this is impractical, BA are usually pretty good at paying for taxis.

This is unless they provided transport free of charge to your origin (such as a coach), when they would not have to pay if you chose not to take it.

This is all under Article 9 of UK261, if you want to quote the legislation at them!

Can you confirm this please? I understood that when a city is served by multiple airports (as London is), they were only required to provide transport to one of those airports.

The CAA rerouting guidance makes it clear that they expect airlines to transport passengers between the airports in OP's scenario:

6.8 Where airlines offer to re-route passengers to / from a different airport than the original flight, the airline should organise the transport to / from that airport. The CAA does not expect airlines to fail in this obligation. However, where such a failure occurs, the airline should provide prompt re-imbursement of any expenses incurred by affected passengers in travelling to / from the alternative airport and should inform the affected passenger directly, for example by email, about how to make a claim. 

https://www.caa.co.uk/publication/download/18744