HSBC, Barclays, Virgin & Nationwide hit by glitches

dc_scotland

https://news.sky.com/story/nationwide-customers-face-salary-payment-delays-as-hsbc-users-unable-to-access-online-banking-13160356

Shakin_Steve

Wife's wages were present in Barclays first thing this morning. Paid by BACS at 00:01 hrs.

Largs

I do like these faults.  Easy compensation.

jameseonline

https://www.gbnews.com/money/nationwide-building-society-virgin-money-banking-apps-down

I've had no issues using Virgin Money and Nationwide apps today, however paying into a Virgin Money account from my Barclays account took several attempts this evening, Barclays app throwing up a message saying call an 03 number quoting RP024, the number seems to be for Barclays PingIt.

Barclays app also not been loading up notifications for me either 

jameseonline

Just spoke with Barclays, basically they don't have a clue when their app is going to be fully working again, might be end of today/tomorrow, they admitted their messaging in app isn't upto date, apparently me dialling the PingIt number got me through to customer services department.

bioboybill

I made several attempts to send money from Virgin to NatWest this morning to avoid going overdrawn at NatWest. Only one payment seemed to go through as only one amount of £150 left the Virgin account. However it has been showing as pending all day.

I contacted Virgin chat about 10 times throughout the day and asked to speak to a person. Each time it said a team member would be with me in a moment, but after 15-20 minutes they disconnected me. My chat history disappeared every time, so even though I raised a complaint I assume there will be no record. Hopeless customer service!

I had to send money from Santander in the end. At least that went through after a short delay of about an hour.

ircE

Is it time we switched our advice from "always have at least one extra current account with another banking group, just in case" to "always have at least four extra current accounts, just in case"?

jameseonline

Apparently according to Barclays every bank suffered problems with faster payments so maybe there's no actual solution?

Bridlington1

ircE said:

Is it time we switched our advice from "always have at least one extra current account with another banking group, just in case" to "always have at least four extra current accounts, just in case"?

I've employed that logic since I was banned from 3 banking groups within the space of a year, I think I'll throw in another just to be on the save side though.

That being said if it wasn't for this thread I probably wouldn't have noticed this particular outage though. 

Shakin_Steve

jameseonline said:

Apparently according to Barclays every bank suffered problems with faster payments so maybe there's no actual solution?

I made two faster payments from Barclays to Monzo early yesterday morning, both went through instantly.  As @Bridlington1 said, if it hadn't been for this thread, I wouldn't have known that there was a problem.

flaneurs_lobster

Largs said:

I do like these faults.  Easy compensation.

Should I immediately try and shift some cash between my Barclays/Virgin/Nationwide accounts hoping they fail?

Easy compo all round?