Nationwide Fixed Rate Cash Isa maturity instuction doesnt work

bikeman

I received a letter from nationwide re my FR cash isa maturing soon.

It gave instructions for maturity:

1. Use the maturity option next to the account when loged in online. 

There is no menu option in my account!!

2. Go to nationwide.co.uk/frisa1 and open a new account and transfer in maturing account

When I tried this, step 1 asks for maturing date and I couldn't enter any date after the 19th e.g when I try 29/06/2024 the form shows 02/09/0006. 

I also tried 01/07/2024, 2 days hence, and got the response 'Your bond maturity date cannot be greater than 30 days in the past.' !!!!!!!

I had this problem last year. I flagged it to nationwide customer services but it hasnt been fixed. How can a big institution like Nationwide send out thousands of isa maturity letters over more than a year and not be aware of this?

Please go to nationwide.co.uk/frisa1 and try it yourself

M1Commuter

The maturity and other date fields in Nationwide's online ISA forms use the US format mm/dd/yyyy. So 29/06 has to be entered as 06/29. It's still like this even now.

hpas251

They seem to have moved to dd/mm/yyyy now.