I Hate Lloyds TSB!!!!

FiFi_Mad_Mum

Biggles wrote: »

So far as I can gather from the rather garbled OP, the complaint is something to do with a delay in posting some vouchers, and because of this you 'Hate LTSB'!

Why? Are you saying this is a deliberate policy of LTSB, rather than a failure of a member of staff? If not, I'm afraid you'll find that staff are less than perfect at all banks, I can't see that getting consumed with rage (at the bank and your poor husband) will change that, nor will moving your account every time they let you down in some way.

I was upset because I had twice phoned a 0845 number to wait in a queue for at least ten minutes to be fobbed off with excuses and they then billed me for the vouchers they didn't supply!
My dad has the same card; which he uses and when I was discussing it with him he told me that as they are doing away with the card/loyalty program and they don't want to give out the vouchers. IF this is the case why can't they just say no, especially as they could see I don't use the card, instead of keeping me hanging about until almost christmas to see if the elusive vouchers turn up.
Just noticed that my online statement states that the money was refunded to my account on the 8th December; which is interesting considering it was the 4th of January that the third person I spoke made the payment of £5 to my account.
FiFi