Barclaycard refuses to stop a fraudulent CPA set up with ITVx

eskbanker

weeflour said:

I think my expectations are set now that the ombudsman will not act.

On the contrary, your expectation should be that the ombudsman will act!  Barclaycard haven't handled this well at all and should be held accountable by FOS for this....

HillStreetBlues

Barclay's are in breach of the The Payment Services Regulations 2009 (reg 55 3)

Consent and withdrawal of consent

55.—(1) A payment transaction is to be regarded as having been authorised by the payer for the purposes of this Part only if the payer has given its consent to—

(a)the execution of the payment transaction; or

(b)the execution of a series of payment transactions of which that payment transaction forms part.

(2) Such consent—

(a)may be given before or, if agreed between the payer and its payment service provider, after the execution of the payment transaction; and

(b)must be given in the form, and in accordance with the procedure, agreed between the payer and its payment service provider.

(3) The payer may withdraw its consent to a payment transaction at any time before the point at which the payment order can no longer be revoked under regulation 67.

(4) Subject to regulation 67(3) to (5), the payer may withdraw its consent to the execution of a series of payment transactions at any time with the effect that any future payment transactions are not regarded as authorised for the purposes of this Part.