Severn Trent

Squarelight2000

We recently moved, closed our account and provided metre readings. We were told at the time, we are due a refund. Got issued the refund. 

Now Severn Trent have sent another bill claiming “human error” & that we were not due a refund as they did not create the final bill when we closed the account or get sent the refund. 

What are my options? Is this legal & do I have to pay it? 

GingerTim

Though this is pretty useless on the part of Severn Trent, yes, recalculating the bill is entirely legal and you will have to repay the money - they could take you to court if you don't.