Shurgard Self Storage massive fee increases / salami tactics

Grumpy_chap

topperdoggle said:

My plan:
1. Call / go round there and moan. Try to negotiate. If not successful:
2. See what alternatives are in my area and move stuff. I don't need a van, it would be 5-6 (I guess) in the Golf. Just a few hours of hassle.

Any advice on how to approach the situation would be appreciated, preferably with a good hassle to reduction in monthly outgoings ration.

I think the approach to take here is the same as with any other "subscription" type services that are increased by greater than the purchaser find acceptable:

1. Assess the need to maintain the service.  Could the individual survive without?  Here, the OP has assessed the service is required.
2. Assess the market rate for the service if purchased from elsewhere.
3. Assess the hassle of moving to a competitor.
4. Then try to negotiate with the current service provider.  The strongest negotiation tactic often comes from actually serving notice to go elsewhere which prompts the "retentions process" from the current supplier.

Of course, in all of the above, keep absolutely polite and professional in everything.

propertyrental

You really need to read the contract you signed, and the tariffs you signed up to.

Most of these storage companies advertise, and offer, very low rates for the 1st x weeks/months, with their 'introductory' rates then jumping if you remain.

You may or may not have also tied yourself in for a minimum period, but I suspect you are long past that.

As Grumpychap says, research the competition and then negotiate with your current company quoting what the competitors offer. If that does not work, move (but also look at any removal costs you'll incur!)

saajan_12

The business model is cheap initially, and increase for longer term customers because they know the items are somewhat out of sight, out of mind and the hassle of moving means they don't need to stay competitive for longer term stays. So there's no real value in 'loyalty' to them, similar to other subscriptions, telecoms contracts etc.. rewarding loyalty goes right against their revenue model, which is more important to staying afloat. 

You can try to negotiate a lower price, just because, but I doubt it'll work.. so then practically you can 
1. Condense to a smaller unit at their facility
2. Find a cheaper place elsewhere (even if further away, since you're not visiting it regularly)
3. Negotiate a cheaper price here (on the threat that you'll walk away otherwise)
4. Go to said cheaper place