Installation costs of bad kitchen

targaid

We're coming to the end of a two year dispute with Wren over an appallingly bad kitchen which has never had a full set of acceptable doors and the design of which was botched.
Following a section 75 claim they have finally accepted a refund however, as a supply only contract we used our own fitter. I'm pretty sure that the Consumer Goods Act states that we must not be left out of pocket in the transaction and that Wren are responsible for the costs of the installation. They have agreed to liability for this but refuse to pay what it actually cost us, offering about 1k less than the cost to install.
I've been going through the act website but can't find the relevant passage. Does anyone know which section it is? I thought it was under chapter 2 par 20 but I'm clearly mistaken. Now worrying that this is something removed from earlier versions of the act?

(There's a customer on the Wren Kitchen Disasters FB group who claims to have got them not only to cover this but to pay for the installation of the replacement.  They won't say how, though so I doubt they got that 😀)

HillStreetBlues

You would be looking at consequential loss,  the loss that is suffered because of the breach.
So in your instance, you would be looking at refund of the kitchen install, and consequential loss of the cost of fitting and removal.

born_again

Who is the S75 claim via?

the_lunatic_is_in_my_head

HillStreetBlues said:

You would be looking at consequential loss,  the loss that is suffered because of the breach.
So in your instance, you would be looking at refund of the kitchen install, and consequential loss of the cost of fitting and removal.

This is pretty much it I think but what you'd do is get the kitchen redone and claim the extra it cost you to remove/reinstall over the original install price at a comparative level. 

zoob

Are they refunding you for the kitchen and is the kitchen being returned to Wren ? 

targaid

born_again said:

Who is the S75 claim via?

Barclays Bank.

targaid

the_lunatic_is_in_my_head said:

HillStreetBlues said:

You would be looking at consequential loss,  the loss that is suffered because of the breach.
So in your instance, you would be looking at refund of the kitchen install, and consequential loss of the cost of fitting and removal.

This is pretty much it I think but what you'd do is get the kitchen redone and claim the extra it cost you to remove/reinstall over the original install price at a comparative level. 

This is what I'm doing but they're claiming they are not responsible for the full costs (latest one is that our fitter had to come back several times due to their faulty parts and that's not their problem, apparently) and are trying to say that they'll only pay what they pay for fitters' day rates not what we paid. There was even an attempt to evade based on the fitter having slightly altered his logo in the 2 years between our invoice and the one he had to generate for them.

targaid

zoob said:

Are they refunding you for the kitchen and is the kitchen being returned to Wren ? 

Yes and yes.

HillStreetBlues

targaid said:

the_lunatic_is_in_my_head said:

HillStreetBlues said:

You would be looking at consequential loss,  the loss that is suffered because of the breach.
So in your instance, you would be looking at refund of the kitchen install, and consequential loss of the cost of fitting and removal.

This is pretty much it I think but what you'd do is get the kitchen redone and claim the extra it cost you to remove/reinstall over the original install price at a comparative level. 

This is what I'm doing but they're claiming they are not responsible for the full costs (latest one is that our fitter had to come back several times due to their faulty parts and that's not their problem, apparently) and are trying to say that they'll only pay what they pay for fitters' day rates not what we paid. There was even an attempt to evade based on the fitter having slightly altered his logo in the 2 years between our invoice and the one he had to generate for them.

Who is stating that they aren't responsible for fully costs Barclays or Wren?

targaid

Who is stating that they aren't responsible for fully costs Barclays or Wren?

Wren. They have now told us that we had to have the Worktops ready for their people to remove - which had never been mentioned before. They've changed the date twice and are refusing to even discuss the cost of the gas fitter we had to employ today to remove the hob and taps. This would have been a part of the removal by our new company and done on one day but due to their insistence on doing it themselves and twice changing the date (knowing that we're going on holiday tonight so can't make more arrangements). Now they're saying that they will neither remove the worktops nor collect the removed kitchen as scheduled. 

the_lunatic_is_in_my_head

Sorry to hear OP, have you tried the ceo email contact, if not Google CEO email and search that site for Wren, often such email addresses are monitored by a higher level of customer service. 

Might not get much help with the costs this way (letter before action and small claims ultimately for that but worth mentioning in the email too) but it might help with them getting it together to get their kitchen out of your way