Tomato Energy

JoshinLeeds

Hi,

Is anyone else having issues with tomato energy?

I'm my case I can't see anything usage on the Mywatts platform, no bills get created and a direct debit has not been set up (even though details were confirmed when I switched)

They take ages to respond to anything and it just seems like that are very disorganised.

MP1995

JoshinLeeds said:

Hi,

Is anyone else having issues with tomato energy?

I'm my case I can't see anything usage on the Mywatts platform, no bills get created and a direct debit has not been set up (even though details were confirmed when I switched)

They take ages to respond to anything and it just seems like that are very disorganised.

I am guessing tomato energy are quite a small supplier so sometimes you have to bear that in mind with suppliers?

That said I wonder what their Agile tariff is like as they suggest they don't hike up prices for 4-7pm but I can't see any of their formulas or previous pricing compare to Octopus.

JoshinLeeds

MP1995 said:

JoshinLeeds said:

Hi,

Is anyone else having issues with tomato energy?

I'm my case I can't see anything usage on the Mywatts platform, no bills get created and a direct debit has not been set up (even though details were confirmed when I switched)

They take ages to respond to anything and it just seems like that are very disorganised.

I am guessing tomato energy are quite a small supplier so sometimes you have to bear that in mind with suppliers?

That said I wonder what their Agile tariff is like as they suggest they don't hike up prices for 4-7pm but I can't see any of their formulas or previous pricing compare to Octopus.

I think they are relatively small, still the DD should have started on 28th April so very delayed.

Archerychick

MP1995 said:

JoshinLeeds said:

Hi,

Is anyone else having issues with tomato energy?

I'm my case I can't see anything usage on the Mywatts platform, no bills get created and a direct debit has not been set up (even though details were confirmed when I switched)

They take ages to respond to anything and it just seems like that are very disorganised.

I am guessing tomato energy are quite a small supplier so sometimes you have to bear that in mind with suppliers?

That said I wonder what their Agile tariff is like as they suggest they don't hike up prices for 4-7pm but I can't see any of their formulas or previous pricing compare to Octopus.

This is todays agile pricing for them which is super high compared to Ocotpus!

MP1995

Archerychick said:

MP1995 said:

JoshinLeeds said:

Hi,

Is anyone else having issues with tomato energy?

I'm my case I can't see anything usage on the Mywatts platform, no bills get created and a direct debit has not been set up (even though details were confirmed when I switched)

They take ages to respond to anything and it just seems like that are very disorganised.

I am guessing tomato energy are quite a small supplier so sometimes you have to bear that in mind with suppliers?

That said I wonder what their Agile tariff is like as they suggest they don't hike up prices for 4-7pm but I can't see any of their formulas or previous pricing compare to Octopus.

This is todays agile pricing for them which is super high compared to Ocotpus!

Cheers for this so not any competition to Octopus then. I wond3r about their other multiple dip tariffs if they are any better than say Cosy Octopus or economy 7

TheSunHasGotHisHatOn

I am in the process of transferring to the Lifestyle Battery tariff, fixed until towards end June ‘25. So far the contacts with tomato energy are going to plan. They have set up the DD, sent me an email requesting a closing reading through my myWatts account which was accepted. The following day I got a request to send another reading to the tomato customer service team. I did that and got a very quick reply thanking me for my response.

Now I thought that double request was a bit strange, so I logged into my myWatts account. The only part that is working is the bit where you enter a reading, everything else isn’t or is wrongly displayed. I have sent a couple of emails to them but have got no response within their stated 2 day limit.

i am working on the principle that the tariff swap has taken place but until the industry regulator provides confirmation that everything is OK and provides the necessary security key to Smart Meter2, everything else including the myWatts account is in limbo.

lohr500

Same here.

There were no obvious signs of change on the smart meter following my scheduled switch on the 28th August. It still shows EDF as the suppler and continues to update the two usage registers as it did when we were with EDF.
We were on pre-pay with EDF as that was the lowest cost option at the time. The credit balance is now showing as negative and is getting greater. But EDF have cancelled the pre-pay auto top up and all but shut down the functionality pm my EDF logon webpages. So I think this is just the Smart Meter continuing to work as per the EDF configuration that was sent to it following the last rate changes on 1st July.
 
And no confirmation from either TE or my old supplier EDF that the switch had taken place.

I called TE yesterday asking them to confirm if the switch had happened and they said yes.
They also said they could see my half hourly data.

Like you, my myWatts logon shows very little other than confirmation of the tariff I went with and the fact that the meter readings I entered on the 27th have been captured. when I mentioned this to them they acknowledged there was a problem with the app and that it could take a few days to resolve both the smart meter configuration and the synchronisation with the myWatts data.

What I haven't been able to confirm 100% is if the tou timings are always based on GMT or if they are based on the  GMT/BST time in place at the time of year. The lady I spoke with at TE said they were based on local time, but she didn't sound very convincing. It is important for me to know the answer to this as I need to set up several timers to maximise usage during the cheapest tou period.
Until I can get a detailed bill from TE and/or the myWatts app starts to show any useful data, I don't know how to confirm the timing question for sure.

TheSunHasGotHisHatOn

Thanks thanks for the reply, fits in nicely with what I am experiencing. I am almost certain the tariff works on Smart Meter Clock time, aka Local, aka GMT/BST rather than GMT. When the myWatts page is properly activated one of the codes in the Supply number, your MPAN plus a lot of others, should reflect what is happening. From memory it’s the middle one on the top row, I went down a rabbit hole yesterday. My supplier code is MARI, short for Marigold, a previous incarnation of TE 🙄

TheSunHasGotHisHatOn

Just rang and got the same answers apart from the GMT versus Local question. The person i was talking to didn’t know so put me on hold, they asked someone else and got the answer GMT!  I am now less than almost certain about it being Local and hence on BST at the moment.

When the SmartMeter2 gets the new tariff loaded it will be dead easy to see which one it is

lohr500

I think on the basis of your reply, I will revert to assuming GMT for the time being!!!

wrf12345

Out of interest, r u still able to top up the prepayment meter at the meter or is it going into debit until the app gets working?