Swapping SIM cards

propertyrental

And if it goes wrong, forget about raising a complaint.

O2 don't seem to act on complaints.

Their code of practice says:

"Our specialist complaints team will carry

out an impartial review of your complaint and aim to reply within five working days, but

if the issue is complex and we think our investigation will take longer, we’ll keep you

updated with our progress."

Their email acknowledgement of a complaint raised says:

"We've received your email and will look into it as soon as possible. We'll be in touch once we've assessed the matter and we aim to do this within 7 working days. "

However I've had nothing (apart from the above 7 day acknowledgement) from a complaint raised on 12/July (so 11 working days), and ringing customer services and trying to get transferred to the complaints team is a total waste of time (literally!).

Nightmare to deal with this company if things go wrong.....