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Roaming failure

goodValue
goodValue Posts: 548 Forumite
Part of the Furniture 100 Posts Name Dropper Combo Breaker
I'll be in Europe for the next week, and have just tried calling back to the UK.
This failed with a voice message saying that international calls are barred.
I'm with 1pMobile, and I thought that roaming was free with their service. Has this changed recently?
Or maybe there is a phone setting I need to change? I have a Motorola G7 Power.

Comments

  • PHK
    PHK Posts: 2,603 Forumite
    Ninth Anniversary 1,000 Posts Photogenic Name Dropper
    Did you turn on roaming calls, text and data on your 1p mobile dashboard before you left? 
  • goodValue
    goodValue Posts: 548 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    I was able to make calls a couple of months ago, and didn't change any settings on the phone.
    I was looking at my dashboard whilst making the original post.
    I noticed:
        International calls & texts  ON
        Roaming calls & texts ON

    I set the first of these to OFF, and then a few minutes later set it back to on.
    The webpage said it would take a couple of hours to take effect.

    I've just tried to make a call, and though I didn't get an answer, I didn't get the error message.

    Is the 
        International calls & texts  ON  setting needed?
    I would have thought that      Roaming calls & texts ON  would be sufficient.
  • PHK
    PHK Posts: 2,603 Forumite
    Ninth Anniversary 1,000 Posts Photogenic Name Dropper
    International calls and texts means calling outside the country you are in. 
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