Nationwide switch offer timescale.

[Deleted User]

Hello.
I had a few issues applying  for the switch offer, mainly  not recogning my email, but I spoke to a guy by phone, and he said it would be sorted.
A few hours later, I had an email with a user ID on top  from my second choice email just to check if the email was active. This was on the 5th, but since then, nothing.

With my other switch offers, l had 2-3 email updates. So should l wait a little longer or get back in touch.

BTW,  Virgin Money is the account I'm  going to switch from to nationwide. I've also not heard from VM about the switch.
This is for a second  account.lve already have one with Nationwide. 

WillPS

Have Nationwide sent you any emails with the subject starting "Your Account Switch" then giving a reference number? If not, I would suspect no switch is underway, but you'll need to contact them to be sure.

[Deleted User]

WillPS said:

Have Nationwide sent you any emails with the subject starting "Your Account Switch" then giving a reference number? If not, I would suspect no switch is underway, but you'll need to contact them to be sure.

Only identification  I.d. and post code.
And at the bottom of email from the current accounts  team.

WillPS

So my understanding of the situation is:

• You want to partake in the current Nationwide Members-only Switch offer, so you were already a member
  
• You applied for a new current account and requested a switch as part of that application
• There was some issue with accessing your new account, which you contacted Nationwide about and they were able to sort out
• You now don't know if the switch is happening

Is that accurate?

To reiterate, the only people who can tell you definitively whether it is happening or not is Nationwide themselves, so I'd encourage contacting them to check.

[Deleted User]

WillPS said:

So my understanding of the situation is:

• You want to partake in the current Nationwide Members-only Switch offer, so you were already a member
  
• You applied for a new current account and requested a switch as part of that application
• There was some issue with accessing your new account, which you contacted Nationwide about and they were able to sort out
• You now don't know if the switch is happening

Is that accurate?

To reiterate, the only people who can tell you definitively whether it is happening or not is Nationwide themselves, so I'd encourage contacting them to check.

Yes on all questions.
Tried early but bad connection so guy had to hang up.
Thank you for replying. 

WillPS

OK - my wife is in a similar position - she opened an account to switch in, although her's is booked in for next month. I'll check in with her what communication she has received and report back.

Do you remember what date you applied and which date you chose for your switch?

[Deleted User]

WillPS said:

OK - my wife is in a similar position - she opened an account to switch in, although her's is booked in for next month. I'll check in with her what communication she has received and report back.

Do you remember what date you applied and which date you chose for your switch?

The 5th l applied and l think it was the 26 or 28 to complete  switch??

WillPS

[Deleted User] said:

WillPS said:

OK - my wife is in a similar position - she opened an account to switch in, although her's is booked in for next month. I'll check in with her what communication she has received and report back.

Do you remember what date you applied and which date you chose for your switch?

The 5th l applied and l think it was the 26 or 28 to complete  switch??

OK, so presuming it was the 26th, they'd start the switch 7 working days before hand - that'd be Mon 17th or Tues 18th June it'd be submitted.

My wife hasn't had any emails specifically about the switch but again I'd expect some to start appearing next week instead. Did you receive any text messages by any chance? She received a text message letting her know the account was open, then one about an hour later with a switch reference.

[Deleted User]

WillPS said:

[Deleted User] said:

WillPS said:

OK - my wife is in a similar position - she opened an account to switch in, although her's is booked in for next month. I'll check in with her what communication she has received and report back.

Do you remember what date you applied and which date you chose for your switch?

The 5th l applied and l think it was the 26 or 28 to complete  switch??

OK, so presuming it was the 26th, they'd start the switch 7 working days before hand - that'd be Mon 17th or Tues 18th June it'd be submitted.

My wife hasn't had any emails specifically about the switch but again I'd expect some to start appearing next week instead. Did you receive any text messages by any chance? She received a text message letting her know the account was open, then one about an hour later with a switch reference.

No, only email l had was the one at the beginning of my post.
I've been on the app and only got my original  account  on there.
I'll  try to phone them later . Thank you for your time and input.

badger09

[Deleted User] said:

WillPS said:

[Deleted User] said:

WillPS said:

OK - my wife is in a similar position - she opened an account to switch in, although her's is booked in for next month. I'll check in with her what communication she has received and report back.

Do you remember what date you applied and which date you chose for your switch?

The 5th l applied and l think it was the 26 or 28 to complete  switch??

OK, so presuming it was the 26th, they'd start the switch 7 working days before hand - that'd be Mon 17th or Tues 18th June it'd be submitted.

My wife hasn't had any emails specifically about the switch but again I'd expect some to start appearing next week instead. Did you receive any text messages by any chance? She received a text message letting her know the account was open, then one about an hour later with a switch reference.

No, only email l had was the one at the beginning of my post.
I've been on the app and only got my original  account  on there.
I'll  try to phone them later . Thank you for your time and input.

Your 1st post is confusing. You already have a Nationwide current account but have applied for another. Nationwide have provided you with a new user ID linked to a different email from the one already associated with your Nationwide account. Is that correct?
If it is, can you log in online with those new details and check whether there is a new account open under your new 2nd profile?
If not, it sounds as though your application has failed and Nationwide have not opened the new account you requested. If that’s the case, obviously your switch request won’t work. 

Is there a reason you didn’t ask to switch into your existing Nationwide account?
FWIW, I applied to switch a VM account into an existing Nationwide account on Tues 11th with completion date 5 July. I got email shortly after with my switch ref and today had text thanking me for switching, link to switch offer T&Cs & saying they’ll text after switch to confirm if I qualified. 

Lorian

Mine is switching from virgin to existing nationwide account today. The direct debits switched yesterday. I've had several notifications