Phone stolen abroad and LNER

gadget88

My phone was stolen abroad so I was due to travel to same city Brussels in 6 weeks. I contacted lner to cancel its advance so usually they can’t but they said today “On this occasion I could refund you to an evoucher for a future date. About ten minutes later they said as we had paid to change train once already refund was withdrawn. I have reported this to rail ombudsman is there anything else I can do?

JGB1955

I'm confused - what has your phone being stolen got to do with rail tickets?

gadget88

JGB1955 said:

I'm confused - what has your phone being stolen got to do with rail tickets?

Sorry I got my phone stolen so no longer wish to travel. The stress and cost of replacing phone means I can no longer afford to make the lner journey in August 

JGB1955

Sorry to hear about that - if you've elected not to travel (and the ticket is non-refundable) I'm afraid you will just have to 'suck it up'.  That's the problem (but advantage in other aspects) of Advance rail tickets.

heatherw_01

As above, you are choosing not to travel, so you aren't entitled to a refund if the ticket is non-refundable.