Broken Laptop and Sale of Goods Act.

Porridge19

Hi,
I'm hoping someone can offer some advice please.
I bought an Asus laptop 2 years ago and it's worked well, only had light use as it's just me that uses it. And suddenly it just stopped working, the screen went blue.
I took it to a computer repair shop that I know and trust and he said it is the motherboard.

I contacted the retailer, Currys, to make a claim for repair under the Sale of Goods Act,  and they have agreed to have a look at it but will charge me £75 which will only be reimbursed if it's a manufacturer's fault.
Before going forward with this matter is there anything I should know about my statutory rights?

eskbanker

After the first six months of ownership, the onus is on the customer to prove that a fault was present at the time of purchase, in order to exercise consumer rights - it's more typical to obtain a report from an independent technician than the retailer, but either should work, and the cost of the report should indeed be reimbursed if it substantiates the assertion of a manufacturing flaw.

By the way, the Consumer Rights Act 2015 is now the prevailing legislation, having superseded the Sale of Goods Act for consumer purchases, so it's always more credible to cite the correct Act!

DullGreyGuy

Also note that if it does confirm there is an inherent fault or that the item wasnt of sufficient durability the merchant can resolve the matter by giving a partial refund with the deduction to represent the 2 years use before the fault developed.