Need a bit of help regarding Natwest cheque cash-ins

flootdesigns

Recently accessed my matured CTF from Natwest that I thought had been lost for good. Went to withdraw it last week, got told it would take up to 8 working days to do anything. Phoned them today on the 5th working day as they said they'd send a letter out to confirm the withdrawl, never heard anything from them. Turns out, even though I'd linked my Natwest select account to the CTF account, they'd prefer to send a cheque.

My app has a cash-in feature, however says "The daily limit is £1,500. Individual cheques can be up to £1000.00 each. To deposit more than this, please visit your local branch or post office."

I'm having a hard time understanding this. If my cheque is more than the £1000, can I cash it in over 2 seperate working days via the app? (So first £1000 on the first day and then the last £900 the next?). Can I ONLY do the first £1000? I've never had a cheque before so don't want to go trying to cash in a significant amount of money only to find out I'll lose half of it because it won't be allowed to be cashed or something. Will I just be safer making the 50 mile trip to the nearest natwest branch?

eskbanker

If they have a cheque limit of £1000 within the app and you have a cheque of a higher amount, then I'd understand that to mean that you can't use the app to process it and would need to visit a branch instead, although a post office may be more convenient.

HillStreetBlues

As above, cheques over £1k can't be paid in via the app,  but could pay in 2 of £750 or 3 £500  etc in a day.

Rob5342

In this day and age companies should be making payments by bank transfer instead of making things difficult for people by sending cheques. 

You can pay in cheques at a  post office, but you need a personalised paying in slip so you'd have to get NatWest to send you one. 

eskbanker

Rob5342 said:

In this day and age companies should be making payments by bank transfer instead of making things difficult for people by sending cheques.

Agreed, especially when this is the same bank, sending a balance from one of their accounts to another, that's already linked!