Pizza Oven Door Fell Off!

tomoney

born_again said:

the_lunatic_is_in_my_head said:

tomoney said:

the_lunatic_is_in_my_head said:

Credit card or debit card OP? 

If credit card I assume a large pizza oven was more than £100?

Perhaps worth a Google to see if there’s any mobile welders near you? 

Paid via Credit card. Spoke to Amex and they said they couldn’t help.

 I’ve asked if anyone in the village we live can weld. 

It’s a big pizza oven. Can’t really take it to somewhere 

My understanding S75 cover would apply to an Amex credit card but not to an Amex charge card @born_again is best to clarify. 

If S75 applies Amex are held jointly liable but for a consumer rights claim against either the card co or the retailer after 6 months burden of proof is placed upon yourself.

The person doing the welding might be willing to put something on paper to say the hinges weren't durable enough, you don't need forensic evidence, just something on the balance of probability. 

If the manufacturer if offering free hinges? perhaps worth accepting that and paying for the welding work and then see how much effort you want to go to depending upon the welding costs. 

Spot on 👍

I though it was Odd that Amex gave the answer they did, but it maybe down to how the payment was made. OP mentions a retailer, but this could have been paid via PayPal or Amazon Market place.

Would need OP to confirm actual purchase Co, where they were advertising the produce & if there was a 3rd party payment method?

Hmmm. This is odd. Paid on Amex credit card in full on the retailers website. Pretty standard and straight forward. I’ll go back to Amex and reference S75

Manufacturer is offering free hinges and a video for how to fix it. 

the_lunatic_is_in_my_head

tomoney said:

Hmmm. This is odd. Paid on Amex credit card in full on the retailers website. Pretty standard and straight forward. I’ll go back to Amex and reference S75

Manufacturer is offering free hinges and a video for how to fix it. 

I would see how much a welder is unless you were specifically wanting to reject for a refund (although after 6 months that can be reduced to account for usage). 

If you go with the welding and can get the "proof" mentioned in my post above, you can always go back to Amex under S75 (if it applies which it sounds like it does) and seek the cost of the welding as general damages resulting from the breach of contract.

If you preferred the refund option again you'd need the "proof" as above and would then need to tell Amex you are exercising the final right to reject (under the Consumer Rights Act) as the retailer refused a remedy of a repair or replacement. 

If you can find someone local who will do it for a £20 note it might not be worth the headache of chasing  

born_again

tomoney said:

born_again said:

the_lunatic_is_in_my_head said:

tomoney said:

the_lunatic_is_in_my_head said:

Credit card or debit card OP? 

If credit card I assume a large pizza oven was more than £100?

Perhaps worth a Google to see if there’s any mobile welders near you? 

Paid via Credit card. Spoke to Amex and they said they couldn’t help.

 I’ve asked if anyone in the village we live can weld. 

It’s a big pizza oven. Can’t really take it to somewhere 

My understanding S75 cover would apply to an Amex credit card but not to an Amex charge card @born_again is best to clarify. 

If S75 applies Amex are held jointly liable but for a consumer rights claim against either the card co or the retailer after 6 months burden of proof is placed upon yourself.

The person doing the welding might be willing to put something on paper to say the hinges weren't durable enough, you don't need forensic evidence, just something on the balance of probability. 

If the manufacturer if offering free hinges? perhaps worth accepting that and paying for the welding work and then see how much effort you want to go to depending upon the welding costs. 

Spot on 👍

I though it was Odd that Amex gave the answer they did, but it maybe down to how the payment was made. OP mentions a retailer, but this could have been paid via PayPal or Amazon Market place.

Would need OP to confirm actual purchase Co, where they were advertising the produce & if there was a 3rd party payment method?

Hmmm. This is odd. Paid on Amex credit card in full on the retailers website. Pretty standard and straight forward. I’ll go back to Amex and reference S75

Manufacturer is offering free hinges and a video for how to fix it. 

Thanks.
Clears that one up.

Only thing could be given manufacture is offering a fix & they think that negates any breech.

tomoney

A refund doesn’t help too much as they are so heavy we had to rent gear to fit it. So a repair is fine. I’ll try and find someone local. 

Anyone near DE12 that can weld?

born_again

tomoney said:

A refund doesn’t help too much as they are so heavy we had to rent gear to fit it. So a repair is fine. I’ll try and find someone local. 

Anyone near DE12 that can weld?

Google DE12 Welders, brings up a few. 👍

RefluentBeans

born_again said:

tomoney said:

A refund doesn’t help too much as they are so heavy we had to rent gear to fit it. So a repair is fine. I’ll try and find someone local. 

Anyone near DE12 that can weld?

Google DE12 Welders, brings up a few. 👍

And there’s plenty of Facebook groups/places like MyBuilder that will likely help. 

the_lunatic_is_in_my_head

tomoney said:

Anyone near DE12 that can weld?

Looks like there's a few blacksmiths within reasonable distance as well OP. 

Arunmor

OP can you take it to the blacksmith or garage?  If so it will most likely be a £20 cash in hand job.  Having to get someone come out will significantly more expensive £££.

born_again

Arunmor said:

OP can you take it to the blacksmith or garage?  If so it will most likely be a £20 cash in hand job.  Having to get someone come out will significantly more expensive £££.

OP already said far too big to take anywhere 👍

Arunmor

born_again said:

Arunmor said:

OP can you take it to the blacksmith or garage?  If so it will most likely be a £20 cash in hand job.  Having to get someone come out will significantly more expensive £££.

OP already said far too big to take anywhere 👍

I did see that, but wondered if there was a will there might be a way. 

(I assume it was delivered at some point.)