Co-Op Bank Switcher Offer - Launched 07/06/24

HillStreetBlues

HillStreetBlues said:

Fallen foul of the dreaded Co-op "fraud" detection. Managed last month to transfer £550 in one go, pushed my luck thinking I could do it two months in a row.
No doubt another hour on the phone like it was trying to set up my debit card for on-line use.

Only 45 minutes on the phone sorting it out.

Marcoos

Wonder if the £15 is due in the next few days. No email yet nor payment into the RS

gambleruk

Just had the email, will be paid in the next 7 days.

kyl1e

I got another email telling me I hadn't met the criteria this month, this time because I hadn't paid in the £1,000 minimum. I had paid in £1,600 over the calendar month, but I've just been told that the "qualifying period" runs from the 10th of each month to the following month. This can't be right as the qualifying period is defined as a "full calendar month" clearly in their terms and conditions. I've asked them to double-check because if that's the case, their terms are misleading at the very least! So much hassle with this offer, it's really not worth it!

HillStreetBlues

kyl1e said:

I got another email telling me I hadn't met the criteria this month, this time because I hadn't paid in the £1,000 minimum. I had paid in £1,600 over the calendar month, but I've just been told that the "qualifying period" runs from the 10th of each month to the following month. This can't be right as the qualifying period is defined as a "full calendar month" clearly in their terms and conditions. I've asked them to double-check because if that's the case, their terms are misleading at the very least! So much hassle with this offer, it's really not worth it!

You are correct a qualifying period is a full calendar month. I would make it a full complaint rather than ask.

kyl1e

So it turns out that the Co-op system is set up to track the £1,000 deposit from the 10th onwards, and the customer service team were answering queries on this basis until they got a lot of pushback from customers. They have now confirmed that a qualifying period is a full calendar month and that their system is set up incorrectly. They apologised for the previous email and will be correcting my payment. What a waste of time - one phone call (to someone who was quite insistent that I was wrong) and two emails to finally be told that they'd made a mistake! 

quicksilverfox

no email yet, first qualifying month 

HillStreetBlues

£15 paid into RS this morning

quicksilverfox

quicksilverfox said:

no email yet, first qualifying month 

successful email received today at 13:00

EDIT: £15 paid into RS sometime today too

As a reminder, in order to be eligible for your next incentive payment, you must meet the following criteria by the last day of the current calendar month:

Deposit a minimum of £50 into your qualifying Regular Saver.Deposit a minimum of £1,000 into your qualifying current account.Make 10 card transactions from your qualifying current account.Additionally, on the 10th of the month following the qualifying period, you must have 2 active Direct Debits on your qualifying current account.

Marcoos

Just got my email to confirm my £15 for this month. Hopefully should land in the RS tomorrow. 

EDIT: Paid in today!