British Gas Migration

Sharn1980

This might also help better understand, where I am with this. The whole time of supply has been a nightmare battle with BG, wrong meter readings, numerous bills raised, cancelled, reissued with different readings to what I was supplying, DD cancelled by BG, changed etc, as you can probably tell, I’m stressed and confused by it all. I should add, gas has never been an issue. I will pay what I owe but I need to understand and be satisfied it is the correct amount 

Jyana

Do you have the bill from 4th May that is referenced below still, it will help tie together things a little if so. The bill below has figures the one the ombudsman one doesn't, so it's helpful, but if you had the one it's pointing towards itself it would, hopefully, make the picture clearer. (The way they cancel and reissue them is enough to drive anyone insane!)

Sharn1980

Jyana said:

Do you have the bill from 4th May that is referenced below still, it will help tie together things a little if so. The bill below has figures the one the ombudsman one doesn't, so it's helpful, but if you had the one it's pointing towards itself it would, hopefully, make the picture clearer. (The way they cancel and reissue them is enough to drive anyone insane!)

Here it is, you’ll see this was based on the incorrect electric meter reads so surely they need to remove the £1741.33 as this is not relevant to the new bills? 

Jyana

I am not home at present so can't do a proper tally, but yes from a cursory look at that last posted bill it (the £171.77 part) is an incorrect sum that should not be part of the total owed. The meter numbers in seem to be from way before the original opening reading numbers of you taking over the account in October 2021, which was 47805 going by their own records they drew up for the ombudsman.

I think there will be a balance to pay, due to the Dec-Feb figures being missing from the original closing statement, but not as much as they are saying. Apologies I can't drill down actual figures at present.

ETA: Actually, scrap that. A closer look at the revised bill shows they have already credited this May one onto it, so they aren't charging you twice after all. BG billing is a nightmare to get your head round, especially these revised bills! 

DougMLancs

BG is a nightmare to deal with- you aren’t alone with this issue though https://amp.theguardian.com/money/article/2024/jun/08/british-gas-bills-price-rise-it-problems

Sharn1980

Jyana said:

I am not home at present so can't do a proper tally, but yes from a cursory look at that last posted bill it (the £171.77 part) is an incorrect sum that should not be part of the total owed. The meter numbers in seem to be from way before the original opening reading numbers of you taking over the account in October 2021, which was 47805 going by their own records they drew up for the ombudsman.

I think there will be a balance to pay, due to the Dec-Feb figures being missing from the original closing statement, but not as much as they are saying. Apologies I can't drill down actual figures at present.

ETA: Actually, scrap that. A closer look at the revised bill shows they have already credited this May one onto it, so they aren't charging you twice after all. BG billing is a nightmare to get your head round, especially these revised bills! 

Thank you. The bill dated 31/5 with a credit of £384.93 covers from start of supply to date of migration and then the final bill dated 3/6 covers from migration to end of supply so I’m still failing to understand how they are using the figure £1741.33 at all. Surely these 2 bills supersede anything prior and the previous balance on the final bill should be -£384.93 as they have sent this to me by cheque for this amount rather than transferring to the post migration account?